The Field Functionality Technician serves as the level 3 functionality expert responsible for all electronic demonstration displays in Best Buy retail stores within their assigned area. They handle escalations of store display and IT infrastructure issues. This role performs complex, highly advanced repairs that require significant experience, training, tools, and knowledge. They adhere to Best Buy Technology Group (BBTG) cabling and device standards, project reporting deliverables, project turnover, and subsequent follow-up to completion. The Field Functionality Technician is also responsible for the support of Premium Audio & Magnolia Design Center functionality. They install advanced audio/video systems & distribution racks and perform monthly changes to advanced experiential displays requiring Savant programming knowledge. Additionally, they ensure that company IT assets are properly managed and returned according to standard operating procedures.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

Drives a positive customer experience by building relationships and providing solutions to their needs.
Provides next business day response to escalations.
Sends detailed troubleshooting info via email when issues are escalated by retail.
Ensures retail partners are following standard operating procedures and working with market partners.
Troubleshoots, repairs, and maintains low voltage displays, associated systems, and new and existing company electronic systems.
Provides regular system checks including local off-air signal and physical inventory port functionality
Handles complex technology scope including installation of horizontal and backbone cabling.
Builds crucial retail relationships with store, district, and market teams.
Provide mentorship to project teams by modeling and coaching functionality standard operating procedures.
Provides detailed updates to partners and provides quality feedback to improve existing processes.

Basic Qualifications

2 years of experience troubleshooting and repairing electronic displays and other technical components
Able to safely use small hand tools, light duty power tools, and other in-house equipment
Strong written and verbal communication skills
Current, valid driver's license
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Must live within the defined geographical location for team
Must be eligible to qualify for a Best Buy corporate credit card and maintain it in good standing
Able to work dayside, overnight, and weekend shifts when required
Able to lift objects up to 50 pounds
Travel is required; may spend up to 50% of the year traveling
Must be eligible to qualify for and maintain a corporate credit card to book travel and submit business expenses for reimbursement

Preferred Qualifications

2 years of project management and/or retail leadership experience
Experience with problem solving, communication, and priority setting
Experience with driving results, customer focus, integrity, trust, and ethics

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Field Functionality Technician

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