Business Analyst, Contract Pricing and Accuracy

Global Service Center- Costa Ricamid

Business AnalystData & AI

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Quick Summary

Key Responsibilities

Requirements Gathering: Work closely with business users, project managers, and technical teams to elicit and document functional and non-functional requirements as needed. Conduct interviews,

Technical Tools

Business AnalystData & AI

Requirements

~1 min read

Work closely with business users, project managers, and technical teams to elicit and document functional and non-functional requirements as needed.
Conduct interviews, workshops, and surveys to understand business processes and pain points.
Analyze existing workflows, systems, and data flows to identify areas for improvement.
Document current-state and/or future-state processes using process maps, flowcharts, and diagrams.

Bachelor’s degree in Industrial Engineering, Business Administration, or a related field.
3 years of experience as a Business Analyst or similar role with emphasis on areas such as contract management, pricing execution and metrics management.
Experience with contract management tools (e.g., Icertis, Ariba, DocuSign).
Strong analytical skills and attention to detail.
Proficiency in tools like Microsoft Visio, Excel, and PowerPoint.
Excellent written and oral communications skills.
Strong problem management and solving skills.
Accountable to work independently and efficiently to meet deadlines and SLA’s.
Green Belt, Scrum, Agile experience or certifications will be a plus.
Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

Responsibilities

~1 min read

Analyze data sets to identify trends, patterns, and insights.
Create reports and dashboards to support decision-making.
Collaborate with business and technical teams to design solutions that align with business goals.
Define test scenarios and participate in user acceptance testing (UAT).
Ensure that delivered solutions meet requirements and quality standards.
Create and maintain accurate and up-to-date documentation, including requirements, process flows, user manuals and training guides.

Facilitate communication between business users, business technology, and other relevant teams.
Present findings, recommendations, and progress updates to stakeholders.
Assist in change management efforts related to process improvements or system implementations.
Train end-users on new processes and tools.

Input contracts and amendments in the Contract Management tool and follow up through completion.
Configure and maintain the Contract Management tool association tables, user groups, approval flows, etc., ensuring alignment with business requirements.
Help ensure accurate metadata is captured in a timely manner.
Act as the first point of contact for users with questions or issues related to the tool. Provide timely and effective support.
Train new users on the Contract Management system.
Create and maintain user guides, and conduct workshops as needed.
Generate reports and dashboards to provide insights into contract status, compliance, and performance.