In Room Dining Order Taker

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Greet guests promptly and courteously upon their call, ensuring a warm and welcoming atmosphere. Engage with guests to create a positive dining experience.
• Accurately take guest in room dining, ensuring to note any special requests, dietary restrictions, or allergies.

• Operate the computer system for order taking, check printing, closing out checks and printing reports.
• Coordinate with kitchen and service staff to ensure timely and accurate order delivery.

• Organize and coordinate the delivery of orders to guest rooms, ensuring that they arrive promptly and meet presentation standards. Monitor the timing of each order to ensure freshness.
• Maintain cleanliness and organization in the in room dining area, including dining equipment and utensils. Ensure that all items are properly stocked and ready for use.

• Maintain a thorough understanding of the menu, including daily specials and menu ingredients.
• Handle billing and payment transactions efficiently and accurately.

• Works harmoniously and professionally with co-workers and supervisors.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• A minimum of a high school or equivalent education
• Reading, writing and oral proficiency in Cantonese, Mandarin and English
• Strong communication and interpersonal skills
• Ability to manage multiple orders and requests simultaneously without compromising service quality.
• Familiarity with POS systems and software applications for order processing and reporting
• Strong leadership and team management skills

• 48 Hours weekly
• Work on shift