Communications and Reservations Specialist

Responsibilities • Promptly answering incoming calls. • Providing high-quality customer service. • Troubleshooting and resolving customer issues, including technical problems, and billing questions. • Following up with customers to ensure their issues have been resolved to their satisfaction • Meeting specific performance targets, such as call volume, customer satisfaction ratings, and sales targets. • Maintaining accurate records of customer interactions, including notes on customer issues and resolutions. • Updating customer information, including contact details, account information, and preferences. • Assisting customer with making reservations. • Upselling and cross-selling additional products or services to customers in some cases. • Adhering to company policies, procedures, and protocols, including data protection regulations and compliance requirements. • Conducting arrival checks for each hotel shared within the team • Updating voucher bookings and making reservations from the previous day Requirements • Attention to detail with high level of accuracy. • Ability to work under pressure with high volumes of call. • Self-starter with ability to work with minimal supervision. • Ideally, experience working in a reservations type role, but more so in a call center environment managing volume calls. • Excellent phone etiquette. • Professional approach with sensitive data. • Reliable and flexible to the needs of the business. • Excellent comprehension of the English language both verbal and written Work Arrangement • Work Setup: On-site • Work Hours: Rotating roster, should complete nine (9) hours work, inclusive of one (1) hour lunch break. Perks & Benefits • Day 1 HMO & Protection: Prioritize your peace of mind! Secure your health with HMO coverage right on day one, plus full life and accident insurance. • Go Global: Build your portfolio with international accounts and continuous upskilling to fast-track your career. • Workplace Perks & Great Culture: Work out of a sleek Ortigas hub, snag flexible work options, and enjoy a vibrant team culture packed with regular events and dedicated HR support every step of the way.