Senior Specialist- Transformation Content Enablement

["cn-31-Shanghai"]senior

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Quick Summary

Key Responsibilities

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Translate and localize content between English and Chinese,

Requirements Summary

Experience: 3+ years of experience in content development, content enhancement, translation/localization, change enablement, project coordination, or a related discipline. Hospitality, travel,

Technical Tools

Other

Job Location: Shanghai

Must be fluent in: English and Mandarin

We are looking for a highly driven Senior Specialist – Transformation Content Enablement to support the translation and localization of existing Global Care Center (GCC) content and prepares and coordinates draft content for transformation initiatives across ASPAC & EAME. Working with the Transformation Manager and relevant subject matter experts, this role organizes source information and supports content handoffs, language quality checks, and stakeholder coordination.

Responsibilities

~1 min read

→Translate and localize content between English and Chinese, ensuring accuracy and consistency.
→Create and maintain learning, knowledge base, and business transformation content.
→Coordinate content reviews with stakeholders and subject matter experts.
→Develop communications, presentations, FAQs, job aids, and process documentation.
→Manage content quality, terminology, formatting, and governance requirements.
→Track content delivery timelines and stakeholder feedback to support successful project outcomes.
→Maintain accurate content records, version control, and documentation.

Requirements

~1 min read

3+ years of experience in content development, content enhancement, translation/localization, change enablement, project coordination, or a related discipline.
Hospitality, travel, contact center, shared services, transformation, or other complex operational experience preferred.
Familiarity with transformation, change adoption, process improvement, or technology enablement concepts preferred.
Experience working across countries, cultures, and time zones; ASPAC experience preferred.
Demonstrated experience taking content from draft through review, translation, quality assurance, and final delivery.
Excellent proofreading and editing skills, with strong attention to grammar, spelling, tone, terminology, formatting, and consistency.
Experience translating complex business, operational, process, or technology information into clear and practical content.
Ability to manage multiple content requests, timelines, stakeholders, and review cycles with limited supervision.

Bachelor’s Degree in related field or equivalent experience.

Computer Skills:

Advanced proficiency in Microsoft Office Suite, especially Word and PowerPoint; working knowledge of Excel.
Good knowledge of content editing, collaboration, translation, and document management tools.
Comfortable working with templates, version control, content libraries, and structured review and approval processes.

Additional Skills/ What You'll Bring:

Fluency in English and Chinese, with strong written communication skills in both languages.
Strong experience in GCC and hotel operational processes and contribute to the design and implementation of transformation initiative preferred
Ability to learn new tools and adapt to changing business needs.
Ability to work independently and collaboratively in a team environment.
Strong interpersonal skills and ability to work with stakeholders at different levels.
Ability to handle business-sensitive information with discretion.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Able to work under pressure and meet deadlines.
Able to use sound judgment with limited supervision.
Able to handle feedback and resolve issues constructively.
Flexibility to support regional work across time zones when required.