Housekeeping Coordinator

OBJECTIVE

• Responsible for providing clerical support to the housekeeping department during the work shift.
• Communicate guest request with concerned personal and update once complete the task through relevant platform.
• Assist housekeeping related services and responsible for the coordination through effective communication and timely follow up.
• Works closely with the Purchasing, Finance, Human Resource, Engineering, Front Office, and In-villa Dinning Department to ensure smooth and efficient running of the department.

KEY DUTIES / RESPONSIBILITIES

• Generate operational reports for the coordination of the housekeeping department. Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests.
• Maintain effective record and filing systems, completing all administrative reports accurately and in a timely manner.
• Process requests and delegates work assignments in a timely manner while adhering to Kandima brand standards.
• Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping staffs and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel
• Generate various operational reports for the coordination of the housekeeping department.
• Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests
• Maintain effective record and filling systems, completing all administrative reports accurately and in a timely manner.
• Process requests and delegates work assignments in a timely manner while adhering to Kandima brand standards.
• Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
• Assist Housekeeping Supervisors in taking a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
• Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division.
• Maintain complete knowledge of all housekeeping services, outlets, hotel areas / features and hours of operation.
• Follow all Occupational Health and Safety regulations.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping employees in maintaining clean and organized work and public areas
• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written
• Must possess basic computational ability.
• Working knowledge of applicable sanitation standards.
• Inputs into computer room status to be relayed to HQ.
• Types reports, schedules, and correspondences for the housekeeping department.
• Coordinates and receives information from HQ regarding VIP and group arrivals then relay to the executive housekeeper and housekeeping supervisors.
• Receives calls and logs all messages in the logbook for appropriate action.
• Maintains files of the department.
• Receives turned lost and found items, enters them in the registry indicating all data then turn over to the security for safety logging.
• Issues keys to public area supervisor, floor supervisors and room attendants. Ensure all keys are signed in and out by perfective areas then endorsement must be countersigned both AM & PM shift.
• Makes available all housekeeping forms needed for smooth operation.
• Assists in preparing maintenance and work submitted by supervisor.
• Controls logbook for all keys used in the public areas.
• Performs other duties as may be assigned by superior.
• Maintain the attendance sheets on system.
• Maintain all the purchase request and PO for the department.
• Make and maintain overtime report of all housekeeping staffs.
• Assist Housekeeping Supervisors in taking a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks
• Ensure Amenity store kept clean and tidy and keep a track of Issuing the amenities and accessories.
• To respect and process any additional/relative work and responsibilities assigned by the housekeeping supervisors, managers, and Executive Housekeeper.
• Upon employment, all staffs are required to fully comply with Kandima rules and regulations for the safe and effective operation. Employees who violate resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.