Manager, Resource & Capacity Management, GOC

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for an Manager who will:

• Process execution and operational ownership: Execute approved staffing processes across demand intake, capacity review, allocation, deployment, bench management, reporting and escalations. Translate direction into actions, owners and deadlines, ensuring accurate systems, clear handoffs and operational coverage.
• Demand fulfillment and allocation management: Fulfill confirmed demand by balancing client needs, skills, seniority, availability, utilization and employee development. Approve routine allocations, resolve scheduling conflicts and ensure effective deployment of available resources.
• Data control, reporting and performance follow-through: Maintain accurate staffing data across trackers, Power BI and resource management systems. Review utilization, allocations, availability, demand coverage and workforce changes; report exceptions, investigate root causes and track corrective actions against KPIs.
• Stakeholder management and escalation execution: Serve as the operational staffing contact for delivery leaders, People and Talent Acquisition, aligning demand, timelines and solutions. Lead operational escalations, document decisions and escalate complex or unresolved issues to the Senior Manager with recommended actions.
• Team coordination and quality standards: Prioritize and oversee Associates’ and Senior Associates’ daily work, providing guidance, coaching and hands-on support. Review allocations, reports and stakeholder updates to ensure quality, consistency and effective handoffs.
• Continuous improvement through execution insight: Distinguish execution gaps from process-design issues, assess impacts and recommend improvements to the Senior Manager. Implement, test and document approved changes, track their impact and reinforce responsible handling of confidential employee and client information.

If this opportunity looks right for you, we are looking for candidates who have: 

• Bachelor’s degree or equivalent relevant experience in business, HR, operations, analytics, project management or a related field. 

• Approximately 5 to 7 years in resource management, staffing, workforce operations or comparable professional services, with experience owning operational processes and coordinating or coaching junior colleagues. 
• Advanced English level (B2–C2). 

• Advanced Excel skills and strong Power BI proficiency for analysis, data validation and reporting. 

• Experience with resource management or PSA tools (e.g., Retain or Trinity), and media, advertising, digital operations or international matrixed organizations is preferred. 

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.