Counter Associate (Retail)

Since 1973, Parts Authority has established itself as a premier national distributor specializing in automotive replacement parts, professional tools and equipment, and transmission systems. Operating from our headquarters on Long Island, New York, we've experienced significant expansion and currently maintain over 300 locations across 28 states, including Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Rhode Island, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as a Counter Associate.

The Counter Associate (Retail) reports directly to the Store Manager and will be responsible for inside sales activity within store. To succeed as an Counter Associate (Retail), you must be able to build and maintain productive, long lasting relationships with existing customers and close sales to achieve goals.

• →Build and maintain productive, long lasting relationships with existing customers
• →“Get the Sale!” -close sales to achieve goals
• →Work with customers in a professional, courteous manner
• →Become familiar with customers and their needs
• →Locate parts that are difficult to find and negotiate with vendors to ensure the best deal
• →Accurately quote parts to customers
• →Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts
• →Track lost sales
• →Promote company specials
• →Assist another counterman when necessary
• →Foster and qualify new sales opportunities with new and existing customers
• →Fulfill customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs.
• →Perform other duties as assigned.
• →Maintain and promote workplace safety
• →Securing and transferring cash or other assets. 

• Experience in retail counter sales in a highly competitive market; prior success selling retail auto parts particularly in aftermarket industry preferred,
• Exceptional phone skills: positive, enthusiastic and attentive tone to help the customer feel comfortable during the conversation, clear enunciation, exceptional listening skills….leave the Customer Satisfied.
• Excellent negotiation, interpersonal and communication skills (both written and verbal)
• Knowledgeable and Passionate about exceptional customer service and exceeding sales goals
• Ability to build and maintain lasting business relationships
• General automotive knowledge preferred
• Results focused, producer, closer, committed to growth
• Experience with POS system a plus
• Proficient in MS Office applications, specifically MS Word and Excel preferred
• Time management and organizational skills
• Multi-lingual: Spanish and/ or Chinese (Mandarin or Cantonese) a plus
• Ability to act and operate independently to accomplish objectives
• Position requires an individual with an outgoing and assertive personality to take initiative, be pro-active, be very positive, and have a “can-do / seize-the-day” type attitude, tenacity in pursuit of goals.

We are an Equal Opportunity Employer.  All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.  We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

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