Manager, eCommerce Operations

• →Oversight and leadership of eCommerce Operations, inclusive of: Channel Compliance, eCommerce Production Support, Platform Testing, Reporting and Data Analytics, Ticket Management, Matrix Support and eCommerce Vendor Management.
• →Proactively understand eCommerce, Business Partner and Market Access strategies and provide insight into eCommerce operations.
• →Engage Tech and Business stakeholders to ensure eCommerce operations are successfully achieved and Channel KPI’s are met.
• →Engage with Channel and Tech stakeholders to understand and troubleshoot eCommerce issues spanning eCommerce platforms, GSK systems (i.e., SAP/CERPS, CARS, etc.) and vendor solutions (i.e., Payments, Punchout, etc.).
• →Participate in Agile sprint cycles and ensure eCommerce tactics are executed.
• →Actively participate in Business Case Document reviews to provide assurance of operations that balance Brand and Trade Strategy evolutions.
• →Monitor and track issues and understand how/when to escalate to line management.          
• →Support ad hoc data analytics requests and own eCommerce Power BI dashboards.

• Bachelor’s degree in information technology (IT), Finance, Business, or a related field.
• 5+ years of experience in SAP Hybris systems management.
• Experience utilizing Microsoft data and analytics tools, including Azure and Power BI.

Please visit  GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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