Onsite Community Association Manager

Location: Oak Island, NC

Schedule: Monday to Friday 8am - 5pm, with on-call as needed

At Associa, we are proud to be the industry leader in community association management. We are seeking a dedicated, customer-focused Onsite Community Association Manager to serve as the primary point of contact for homeowners and residents within a premier residential community in Oak Island, North Carolina.

This role is ideal for an organized professional who enjoys building relationships, providing exceptional customer service, and supporting the daily operations of a thriving homeowners association. The Onsite Community Association Manager will work closely with homeowners, Board members, vendors, and management to ensure a positive resident experience while maintaining compliance with Association governing documents.

The Onsite Community Association Manager is responsible for the day-to-day administration and customer service functions of the Association. This position serves as a trusted resource for homeowners by providing timely communication, managing architectural review processes, facilitating compliance efforts, maintaining community records, and supporting resident engagement initiatives.

Success in this role requires strong communication skills, attention to detail, professionalism, and a passion for delivering exceptional service.

• Foster positive, professional relationships with homeowners, residents, Board members, and staff.
• Serve as the primary point of contact for homeowner inquiries via phone, email, and in-person interactions.
• Ensure all communications are handled accurately, professionally, and within established service standards.
• Research and resolve homeowner account and community-related concerns while maintaining confidentiality.
• Identify resident needs and provide solutions while keeping leadership informed of significant issues.

• Receive and process Architectural Review Committee (ARC) applications and supporting documentation.
• Communicate with homeowners regarding incomplete submissions and application requirements.
• Coordinate and communicate ARC decisions in a clear, professional, and timely manner.
• Monitor community compliance and issue violation notices in accordance with governing documents and Association policies.
• Maintain accurate records of ARC applications, approvals, and compliance matters.

• Develop and distribute communications promoting Association meetings, community events, and special initiatives.
• Coordinate newsletter content and gather information regarding upcoming programs, meetings, and community activities.
• Maintain and update community websites, digital platforms, and resident communication portals.
• Ensure community bulletin boards, flyers, and informational materials remain current and accurate.
• Assist in creating communication strategies that encourage resident participation and engagement.

• Maintain resident records and update Association databases with accurate homeowner information.
• Electronically file and organize Association documents in accordance with company and community standards.
• Support community operations through effective recordkeeping and administrative coordination.
• Provide backup support for front desk operations, including visitor assistance and telephone coverage when needed.
• Perform additional duties and special projects as assigned.

• High School Diploma or equivalent.
• Experience in customer service, administrative support, hospitality, property management, or a related field.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Strong verbal and written communication skills.
• Ability to handle sensitive information with professionalism and discretion.
• Exceptional organizational skills with the ability to prioritize multiple tasks and deadlines.
• Basic technical aptitude and comfort learning community management software and online platforms.

• Associate's or Bachelor's degree.
• Prior Homeowners Association (HOA), condominium, property management, or community management experience.
• Experience with resident databases, websites, or content management systems.
• Knowledge of architectural review processes, covenant enforcement, and community association operations.