Quick Summary
Overview
Position SummaryCape Cod’s only double Forbes Five-Star resort is seeking a detail-oriented and service-focused PBX Agent to serve as a vital communication hub for the resort.
Technical Tools
Other
Responsibilities
~1 min read- →Answer and direct all incoming telephone calls promptly and professionally.
- →Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
- →Accurately process and document guest requests, ensuring timely follow-up and resolution.
- →Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
- →Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
- →Handle reservation inquiries graciously and efficiently, directing calls appropriately.
- →Maintain detailed logs of special guest requests and service recovery efforts.
- →Remain calm, courteous, and attentive during high-volume call periods.
Requirements
~1 min read- Previous customer service experience strongly preferred.
- Luxury hotel or resort experience preferred.
- Excellent verbal communication and organizational skills.
Location & Eligibility
Where is the job
Harwich, United States
On-site at the office
Who can apply
US
About this job
- Who can apply
- United States
- Posted
- Today
Listing Details
- Posted
- November 9, 2026
- First seen
- November 9, 2026
- Last seen
- November 9, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 54%
- Scored at
- November 9, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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