Production Quality Leader – Water Cooled Value Stream

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

The Production Quality Leader oversees all production related quality activities within the Charlotte Water Cooled Value Stream. The individual leads a team of Quality Engineers to ensure stable processes, high first‑pass yield, and reduced customer escapes. This role focuses on improving production quality performance, driving corrective actions, and maintaining robust quality documentation. This Leader is reporting to the Charlotte Quality Manager.

• →Lead, mentor, and manage the Quality Engineering team supporting the value stream.
• →Own all quality engineering deliverables, ensuring compliance with internal and customer requirements for value stream.
• →Improve first‑pass yield and reduce scrap, rework, and overall cost of poor quality.
• →Drive structured problem‑solving using 8D, A3, Pareto analysis, and other quality tools.
• →Lead root‑cause analysis and corrective actions to prevent customer escapes.
• →Support engineering change processes from a Quality perspective, ensuring proper validation and documentation updates.
• →Develop, maintain, and audit control plans and related quality documentation for assigned product lines.
• →Participate in Fast Response activities and daily production problem‑solving.
• →Monitor and report key quality metrics, including FPY, scrap, rework, and defect trends.

• Bachelor’s degree in Engineering or technical field.
• 8+ years of experience in Quality Management, Continuous Improvement, Operational Excellence or Operations within a production line manufacturing facility. 
• 3+ years of experience leading and developing engineering teams.

• Master’s degree in Engineering or MBA is a plus.
• Strong knowledge of quality tools: 8D, A3, Pareto analysis, PFMEA, control plans, SPC, and corrective action methods.
• Ability to interpret engineering drawings, specifications, and standards.
• Strong communication, analytical, and problem‑solving skills·       Experience working with welding processes and ASME Code.
• Experience working through ISO9001 certification and internal auditing.
• Robust skills of data manipulation, interpretation and analysis.     
• Strong computer skills including Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Project, Access).
• Familiar with GD&T methodology.
• Strong corrective action skills, ability to lead a cross-functional team and follow the issue to closure using 8D problem-solving tools such as; 5Y, fishbone, Fault tree analysis.
• Experience with AIAG quality core tools such as, MSA, SPC, FMEA & Control plans.
• Knowledge of all the Quality tools (DOE, SPC, Pareto Charts, Cause & Effect Analysis, Minitab, etc.) and the deployment of these tools in continuous improvement initiatives.
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture diversity, equity and inclusion.

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