Key Account Success Manager

• →Decide: Manage day-to-day strategic account communications, customer reviews, and follow-up priorities within approved commercial and operational commitments
• →Partner: Coordinate with Commercial, Planning, Supply Chain, Manufacturing, Shipping, Finance, Engineering, Program Management, and QARA
• →Coordinate: Direct agreed customer account tasks to specialists; provide forecast, PO coverage, and performance signals to responsible functions
• →Escalate: Raise material delivery, quality, pricing, capacity, contract, or revenue risks; do not independently override functional or commercial approvals

• Strategic customers receive proactive communication, clear ownership, and consistent follow-through
• QBRs and customer action plans provide accurate KPIs and drive timely resolution of commitments
• Forecasts, PO coverage, backlog, and revenue risks are visible and communicated early
• At-risk deliveries and customer concerns are escalated promptly with coordinated recovery actions
• Steady-state program transitions and account processes are smooth and continuously improved

 Minimum Requirements

• Education: Relevant postsecondary education or equivalent practical experience.
• Experience: 5+ years in strategic account management, customer service, or commercial/operational account management, including experience coordinating manufacturing-related customer requirements.
• Technical/Functional Skills: Strategic account management; forecasting and PO coverage; OTD/OTIF and backlog reporting; customer reviews; ERP/CRM use; cross-functional issue resolution; excellent communication and analytical skills.
• Language Requirements: Professional English communication skills for customer and internal coordination.

At Elevaris, what we accomplish matters — and so does how we accomplish it. Every employee is expected to demonstrate our Values of Integrity, Invested, Inclusion and Ingenuity through their everyday decisions, behaviors and interactions.

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodation may be made in accordance with applicable local laws.

• Regular use of computer and communication tools
• Ability to work independently and/or in a team environment
• Additional requirements may vary by role and location

Elevaris is committed to providing equal employment opportunities in all locations where we operate. We do not discriminate on the basis of any characteristic protected by applicable local laws.

An Equal Opportunity Employer/Contractor: Elevaris believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.