Veteran Healthcare Navigator

General Responsibilities:
➢ Provide specialized Healthcare Navigation services impacting housing stability for Veteran households experiencing or at-risk of homelessness.
➢ Serve as a healthcare resource and subject matter expert supporting Veteran households and staff.
➢ Protect the privacy of customers and families and maintain confidentiality of all information obtained in the course of service.
➢ Provide quality professional customer service at all times.
Essential Duties and Responsibilities:
➢ Assist Veteran households in accessing VA healthcare services and community healthcare providers.
➢ Complete Healthcare Navigation assessment and access screenings to identify healthcare needs,
barriers to care, strengths, support systems, and service needs.
➢ Cultivate and maintain relationships with local VA Medical Centers, Community-Based Outpatient
Clinics, healthcare systems, behavioral health providers, and community partners.
➢ Monitor healthcare referrals and assist participants in overcoming barriers to accessing recommendedhealthcare services, including transportation, financial limitations, insurance issues, and system navigation challenges.
➢ Assist participants in applying for Medicaid, Medicare, Marketplace insurance, VA healthcare, and otheravailable health coverage options.
➢ Educate participants regarding healthcare resources, treatment options, insurance programs, and
available community supports.
➢ Advocate with healthcare providers and systems to promote timely access to care and continuity ofservices.
➢ Support participants in identifying and overcoming challenges to accessing healthcare services or
following recommended healthcare plans.
➢ Coordinate with assigned case managers to ensure healthcare goals support the participant's Housing Stability Plan.
➢ Document referrals, follow-up activities, and healthcare navigation services in HMIS and other required systems.
➢ Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
➢ Travel throughout service area as needed.
➢ Overnight travel may be required for trainings.
➢ Perform other duties as assigned.
Education and Experience Qualifications:
➢ Bachelor’s degree in human services or healthcare preferred.
➢ Experience in human services or healthcare, specifically with Veterans, preferred.
➢ Veteran preferred.
Additional Requirements:
➢ Must obtain HMIS license within 30 days of hire.
➢ Must complete all required Health Care Navigation training.
➢ Proficient computer skills, including Office 365 and web-based tools
➢ Reliable transportation, valid driver’s license, proof of insurance, and acceptable driving record review
➢ Successful completion of a comprehensive background check, including the review of criminal records, abuse, neglect, and sex offender registries
➢ Adherence to smoke-free and drug-free policies