Learning & Community Engagement Host

Learning & Community Engagement Host

Marbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007. Marbles’ serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies. 

The Opportunity 
If you're energized by working with kids, creating memorable experiences, and bringing learning to life, this role is for you! The Learning & Community Engagement Host facilitates engaging, play-based learning experiences through museum programs, camps, outreach events, and community partnerships, helping children and families learn, play, and connect with Marbles programs and resources.

Job Responsibilities

• Facilitate hands-on, play-based learning programs for guests, campers, and community participants.
• Set up, break down, and prepare program materials.
• Provide exceptional, customer service to all program guests.
• Greet guests and community participants; share information about Marbles’ play-based programs and services.
• Collect informal data, such as counting participants and surveys.
• Support and serve as the main point of contact for guest stars throughout their appearance as needed.
• Support school groups by assisting with Learning Labs and Masterminds.
• Represent Marbles at community events by staffing informational tables, engaging attendees, answering questions, and distributing materials.
• Oversee the daily operation of an assigned camp group including before and aftercare.
• Assist with carpool duty to ensure an efficient and safe experience.
• Communicate with caregivers; Report camper complaints to leadership and work to resolve issues.
• Promote camper safety and well-being by teaching safety procedures and following all allergy and safety protocols.
• Perform other duties as assigned by the supervisor.

• Shift Supervision and training for all volunteers.

• 1 year of customer service experience, particularly with families and young children (preferred).
• Demonstrated ability to lead informal educational programs for children in a museum, camp, or similar setting.
• Museum, preschool, or direct childcare preferred.
• Excellent verbal and written communication skills.
• Comfortable initiating conversations and approaching attendees in a friendly, welcoming manner.
• Reliability and professionalism when representing the organization in the community.
• Valid driver's license and clean driving record.
• Prior camp or equivalent experience is a plus.
• First Aid and CPR certification a plus.
• Experience working with neurodivergent children is a plus.

• Walking, standing, stooping, bending, and reaching.
• Ability to stand for long periods of time.
• Occasionally using a ladder, and going up and down stairs
• Must frequently lift and/or move up to 25 pounds.

• Tuesday-Saturday availability from September-May and Monday-Friday availability from June-August preferred.
• Schedule flexibility is required including weekends, evenings and holidays.

• Exposure to high-energy, guest-filled environments
• Driving or being driven to programs.

• Parking and commuter benefits.
• Great Marbles Perks & Discounts.
• Fitness Benefits.

If you require reasonable accommodations to complete the hiring process, please contact the People Team at ojohnson@marbleskidsmuseum.org or 919-857-1069.

Please be aware that employment with Marbles Kids Museum is contingent on a satisfactory background check and references.

Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.