Slot Attendant

Duties and Responsibilities

• Monitors assigned work area while attending to guest’s needs including helping to process jackpot payments, addressing ticket fills and jams, clearing printer out of paper errors and minor game-level issues, providing a comfortable experience for guests by answering basic property questions, providing information regarding restaurants and entertainment for the guests.
• Provide guests with Genting Reward information and solicit new membership.
• Consistently circulates through assigned section and responds to slot machine service call lights in a timely manner while making sure that the assigned area is clear of trash and debris and all chairs are neatly and uniformly placed.
• Establishes and maintains a professional relationship with repeat guests to the property as well as markets and recruits new guests to the property.
• Researches and resolves guest issues effectively and professionally.
• Greet guests, answers questions, and is an informational resource regarding guest inquiries.
• Can effectively communicate on a handheld radio.
• Maintain a positive and friendly attitude toward guests as well as other employees and adhere to the customer service standard of the department and organization.
• Complete all necessary paperwork neatly and accurately.
• Other duties as assigned by management.

Qualifications

• Must be 18 years old, with a high school diploma or equivalent.
• Possess basic math skills.
• Must be able to provide outstanding customer service with strong communication skills and ability to understand and get along with others.
• Ability to obtain appropriate gaming license.