Systems Administrator (Director Support Technician)

Our work depends on a TS/SCI level cleared Director Support Technician our team to support our Intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR (Directo Support Technician) WILL MAKE AN IMPACT

The Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices.  End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.  The individual will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects.

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM
  • Patch Management (Windows)
  • End User Hardware 
    • Workstations (Thin Client, Thick Clients, Secure Tablets) Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
  • Removable Media
  • Print, Fax and Scan Support Services
  • Mobile Phone | Secure Tablets
  • Desktop VTC (DTVC)
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  •  Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM|MECM
•  Excellent troubleshooting capabilities
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

• BA/BS (or equivalent experience)
• A+ Certification, N+ Certification, Security + or other DoW 8570.01M certification
• ITIL v4 Foundations
• 3-5 years of experience
• 3+ years of supporting VIPs
• TS/SCI Clearance w/ability to obtain CI Poly

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $110-$115k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals.  As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience.  Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.