Seasonal PBX/ Guest Services Agent

Thompson Palm Springs Resort is seeking an engaging and hospitality-driven Seasonal PBX/Guest Services Agent to join our team!

Since opening in 2024, Thompson Palm Springs has quickly established itself as the desert’s most coveted lifestyle resort in the heart of downtown Palm Springs. Showcasing iconic mid-century modern design, bungalow-inspired accommodations, iconic dining, and vibrant social experiences, the resort has become a sought-after destination for discerning travelers, luxury weddings, milestone celebrations, brand activations, corporate retreats, and high-profile events.

The resort features Lola Rose, a bold Eastern Mediterranean dining experience inspired by the spice markets of Istanbul and the seasonal bounty of California, alongside Bar Issi, an elevated coastal Italian concept that blends relaxed luxury with coastal culinary sophistication. Two expansive pool experiences, immersive mountain views, the HALL Napa Valley Tasting Room, and over 35,000 square feet of dynamic indoor and outdoor event venues provide endless opportunities for unforgettable gatherings. Thompson Palm Springs was recently recognized among Condé Nast Traveler’s Top 10 Best New Hotels in the World (2026) and ranked the #1 Hotel in Southern California in the Condé Nast Readers’ Choice Awards (2025).

As a PBX/ Guest Services Agent, you will serve as the voice and communication hub of the hotel, providing warm, professional, and efficient service to guests, colleagues, and external callers. You will manage telephone, text-message, email, and work-order communications while supporting seamless guest experiences. Additional duties may include, but are not limited to the following:

• Answer and route incoming calls promptly and professionally using the hotel PBX system.
• Provide accurate information about hotel amenities, dining outlets, events, services, and local attractions.
• Manage wake-up calls, guest and staff messages, voicemail requests, and call transfers.
• Monitor and respond to guest communications through Zingle and other approved text-message platforms.
• Monitor shared email communications and route requests to the appropriate departments.
• Create, update, prioritize, and follow up on guest-service work orders.
• Coordinate requests with housekeeping, engineering, security, valet, bell services, food and beverage, spa, and other departments.
• Document guest interactions, requests, incidents, and shift handoffs accurately.
• Follow up on open requests and communicate delays or updates to guests.
• Handle emergency and security-related calls calmly while following hotel safety procedures.
• Protect guest privacy and maintain a polished, discreet, and service-focused approach.

This is a temporary position anticipated to continue through Memorial Day 2027. The assignment may end earlier or be extended based on business needs and does not create a guarantee of employment for any specific duration.

This is a nonexempt (hourly) role. The budgeted rate for this role is $20.00. This is the hourly rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individual hourly rates will be based on a number of factors including experience, and education. 

Why work for Thompson Palm Springs? 

·         401k Retirement Savings Plan & Company Match

·         Continued learning & development

·         Employee Assistance Programs

·         Paid Holidays

·         Complimentary Colleague Meals

·         Free & Discounted Hotel Rooms at Hyatt Hotels around the World!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity 

• Previous hotel PBX, telephone operator, front desk, or guest-services experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple requests simultaneously.
• Familiarity with PBX systems, hotel software, Zingle, email, and work-order platforms such as HotSOS/Amadeus preferred.
• Availability to work flexible shifts, weekends, and holidays.