Field Service Manager - Technical Support

United Arab Emirates·Dubaimid

Customer SuccessTechnical Support

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Quick Summary

Overview

Job Description SummaryPost Sales support regarding customer issues. This can include repairs (both returns and field),

Technical Tools

Customer SuccessTechnical Support

Post Sales support regarding customer issues. This can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures (if validated by a formal approved derogation) and practices covering work if the end results meet standards of acceptability (quality, volume, timeliness etc.).

Responsibilities

~1 min read

→Support the resolution of post-sales technical customer issues.
→A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of technical discipline and analytical thinking and technical experience to execute policy/strategy.
→Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
→Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Use multiple internal and limited external sources outside of own teams to arrive at decisions.
→Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explain information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Requirements

~1 min read

Bachelor's degree from an accredited university or college, or equivalent significant experience
Minimum of 10 years’ experience on Gas Insulated Switchgear (GIS) in the field or 5 years as GIS technical coordinator or 5 years on GIS Project Management.
Demonstrated leadership and project oversight skills.
Effective communication skills in English
This role requires up to 20% travel

Having strong existing network or the ability to proactively develop new professional connections.
An understanding of power transformers is desirable.
Clear communicator who excels in customer-facing environments.
Skilled problem-solver capable of close project oversight, ensuring that all documentation, planning, and execution phases
Ability to build consensus through diplomatic engagement, coupled with established project management skills

Relocation Assistance Provided: No