Customer Support Agent | Medical Devices | Cape Town

Area of Responsibility Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24hours; Liaising with customers telephonically and on email; Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.; Releasing backorders, should it be requested; Sending invoices of consignment orders received to the customer and the Sales Consultant; Replace consignment stock used to customer; Action movement of stock when collection/delivery was arranged; Allocating stock for orders; Preparing pro-forma invoices; General administrative duties including regular filing; Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange; Following up on collections and delivery requests; Obtaining the necessary approval for credits to be passed; Credits and re invoices to be done on the same day; Booking out kits if required; Assisting with after hours emergency call if required; Removing consignment items invoiced from QWIX; Investigating errors on QWIX transfers done by Sales Consultants; Checking stock availability for Sales Consultants; Applying transfers on QWIX; Generating quotes Invoicing Government orders and invoice according to tender pricing; Generating ROE list and submitting ROE’s monthly; Removing and Invoicing items from WIP; C6 Replenishment weekly. Requirements Qualifications Grade 12 (Matric) is a minimum requirement; A tertiary qualification would be a definite advantage. Experience required Previous experience in Customer Support of at least 3 years is essential; Experience in a Medical Environment preferable; Strong Communication Skills; Skills and Competencies Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential; Proficiency in Syspro; Excellent communication skills (verbal and written) especially in English; Excellent organizational skills; Good telephone skills; Accuracy is essential; Team player; Ability to work under pressure and meet deadlines; People skills; Professionalism; Energetic, focuses and committed to get the job done to the best of their ability. #LI-KT1 Benefits Basic Salary 50% medical Aid and Provident Fund contributions #LI-KT1