EverHealth - Customer Success Manager

United StatesRemoteFull-timemid

Customer Success ManagerCustomer

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Quick Summary

Requirements Summary

Bachelor's degree preferred. 2–4 years of relevant experience in customer service, relationship management, account management, or a similar customer-facing role.

Technical Tools

Customer Success ManagerCustomer

The Customer Success Manager will drive customer satisfaction, product adoption, and long-term loyalty across a portfolio of healthcare technology clients. Combining service delivery expertise with strong relationship and project management skills, you will help healthcare providers maximize the value of integrated SaaS solutions. You will build trusted relationships with key customer stakeholders, monitor product engagement, and identify opportunities to support business growth. Working closely with internal teams, you will develop tailored success plans and recommend workflows that improve operational efficiency and customer outcomes. This role offers the opportunity to make a meaningful impact in the healthcare technology sector within a collaborative, distributed team environment.

Build and maintain strong relationships with customer stakeholders, acting as a trusted point of contact and facilitator to support satisfaction, growth, and product loyalty.
Deliver a high-quality customer experience by proactively identifying challenges, resolving issues, and coordinating with internal teams to find effective solutions.
Monitor customer usage of products and services, identify adoption gaps, and develop strategies to increase engagement and value.
Drive monthly recurring revenue growth by identifying and developing relevant upsell and cross-sell opportunities.
Create and maintain individual customer success plans focused on adoption, account expansion, retention, and long-term loyalty.
Develop and maintain in-depth knowledge of the healthcare technology platforms, products, and services to provide informed customer guidance.
Build a broad understanding of the product portfolio and explain how different solutions can address customer needs and improve business performance.
Understand customer workflows, identify process gaps, and recommend best practices and product capabilities that support stronger operational outcomes.
Collaborate with internal stakeholders to continuously improve service delivery methodologies, processes, tools, and customer success practices.
Share effective approaches and lessons learned with colleagues to strengthen team performance and customer experience.

Requirements:

Bachelor's degree preferred.
2–4 years of relevant experience in customer service, relationship management, account management, or a similar customer-facing role.
Previous SaaS account management experience strongly preferred.
Experience in the healthcare industry is an advantage, particularly in supporting healthcare providers or technology-enabled services.
Strong relationship-building and communication skills, with the ability to engage effectively with customer stakeholders and internal teams.
Service delivery, project management, or program management experience, with an understanding of how to coordinate customer initiatives and deliver outcomes.
Ability to manage multiple accounts, priorities, and tasks effectively while maintaining attention to detail.
Proactive problem-solving skills and the confidence to take initiative and follow through on customer needs.
Customer-focused mindset, with a commitment to improving satisfaction, engagement, adoption, and retention.
Continuous improvement mindset and willingness to develop and share effective processes and customer management practices.
Ability to work collaboratively in a distributed team and across different time zones.
Must be eligible to work in the United States without employment sponsorship.

Benefits:

On-target earnings: $65,000–$75,000 USD annually, including base salary and commission. Final compensation may vary depending on location, local market conditions, experience, and expertise.
Flexible work arrangements, with the option to work remotely, in-office, or in a hybrid model within the United States.
Health and wellness benefits available from the first day of employment.
Annual wellness stipend.
401(k) retirement plan with up to 4% company match and immediate vesting.
Flexible and generous time-off policy.
Employee Stock Purchase Program.
Opportunity to work with a globally distributed team across multiple regions.
Some travel may be required to the corporate headquarters in Denver, Colorado, or other office locations across North America.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

About this job

Pay per year: $65,000–$75,000 a year; 41% below the $118,675 median for Customer Success Manager jobs on Jobera (500 salaries).
Who can apply: United States
Posted: Today
Employer: has 5,658 open jobs on Jobera in 42 countries.