Senior Group Director Boutique Excellence, Northeast

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL is seeking a Senior Group Director, Boutique Excellence, Northeast Region to lead the regional execution of Boutique Excellence priorities across Retail Operations, Performance, and Transformation.

Reporting to the Head of Boutique Excellence, USA, with a dotted-line relationship to the Head of Retail, Northeast, this leader will serve as the key connection between corporate Boutique Excellence teams and the regional retail organization. The role will ensure that operational standards, performance priorities, and transformation initiatives are translated into clear, practical, and consistent execution across Fashion Boutiques, lease doors, and Multi-Brand Select locations.

This leader will partner closely with regional retail leadership to strengthen operational excellence, enable data-informed decisions, support planning cycles, and ensure new initiatives are effectively embedded in the field.

Regional Boutique Excellence Leadership

• Serve as the regional leader and primary liaison for Boutique Excellence, aligning corporate priorities with the needs of the Northeast retail organization.
• Partner with the Head of Retail, Senior Group Directors of Retail, and boutique leaders within the Northeast region to establish clear priorities, drive accountability, and enable consistent execution.
• Foster a connected regional community across Boutique, lease, and Multi-Brand Select locations, sharing best practices and strengthening consistency in ways of working.
• Translate regional feedback, business needs, and opportunities into actionable insights for the corporate Boutique Excellence team.

Retail Operations

• Lead regional operational excellence across boutique standards, inventory controls, Heart of House capabilities, asset protection, maintenance, systems, and policy adherence.
• Conduct regular boutique visits, audits, training, and coaching to identify opportunities, reinforce standards, and support continuous improvement.
• Oversee operational readiness for boutique openings, moves, closures, inventories, and key business events.
• Partner with cross-functional teams to resolve operational challenges and identify opportunities to simplify processes, improve the employee experience, and support the client journey.
• Build the capability of regional Operations leaders through hiring, onboarding, development, succession planning, and performance support.

Performance & Planning

• Partner with the corporate Boutique Excellence Performance team and regional retail leadership to drive alignment on performance management, reporting, and planning.
• Support key financial planning cycles, including annual budgets, forecasts, quarterly goal-setting, and regional performance reviews.
• Coordinate boutique-level sales allocation and support regional headcount planning in partnership with Retail, Finance, and Human Resources.
• Consolidate relevant commercial, operational, and people data to provide regional leaders with clear performance insights, risks, and opportunities.
• Monitor key performance indicators, including sales, productivity, inventory accuracy, shrink, damages, operational costs, and workforce metrics—and support action planning as appropriate.

Transformation & Field Enablement

• Partner with the corporate Boutique Excellence Transformation team to deploy strategic initiatives and new ways of working across the Northeast Region.
• Ensure transformation initiatives are effectively embedded within boutiques through thoughtful planning, field communication, training, adoption support, and follow-up.
• Collect, synthesize, and communicate field feedback, identifying risks, resource considerations, and opportunities to improve rollout and long-term adoption.
• Work closely with the Group Director of Transformation to maintain an integrated field cadence and retail calendar that considers boutique capacity, business priorities, and available resources.
• Champion change management across the region, helping boutique teams understand the purpose, value, and practical application of new initiatives.

What You Will Bring

• Deep expertise in multi-store luxury retail, including boutique operations, inventory management, operational controls, and talent development.
• Strong business acumen and the ability to interpret operational, commercial, and people-related performance data to identify opportunities, inform decisions, and drive action.
• Proven ability to influence and build trusted partnerships with senior retail leaders, boutique teams, and corporate cross-functional stakeholders.
• Demonstrated experience translating strategic priorities into clear, practical field execution—balancing business objectives, boutique capacity, and the employee and client experience.
• A collaborative, highly organized, and hands-on leadership style, with sound judgment, strong follow-through, and exceptional attention to detail.
• A continuous-improvement mindset, with a demonstrated ability to simplify processes, lead change, and strengthen consistency across a multi-boutique network.
• An unwavering commitment to CHANEL standards, with the pragmatism to create efficient, scalable solutions that enable boutique teams to perform at their best.

• Bachelor’s degree required.
• 10+ years of progressive retail leadership experience, including multi-store operations leadership; experience in performance management, planning, or transformation preferred.
• Demonstrated ability to lead through influence and partner effectively with senior retail, corporate, and cross-functional stakeholders.
• Strong business acumen, including experience with budgeting, forecasting, sales planning, headcount planning, reporting, and retail performance metrics.
• Expertise in retail operations and inventory controls, including reconciliation, cycle counts, shrink, and inventory processes.
• Strong analytical skills and proficiency in Excel, PowerPoint, and business-intelligence reporting tools.
• Proven ability to lead change, translate strategy into field execution, and manage multiple initiatives in a fast-paced environment.
• RFID knowledge preferred.
• Ability to travel up to 50%.
• Hybrid role requiring a minimum of three days per week in boutiques; candidates must reside within the Northeast Region.

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   
• For more information, please navigate to the Fondation Chanel website here

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.