Conferencing Services Engineer

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To set you up for success in this role from day one, Solventum requires, at a minimum, the following qualifications:

·       Bachelor’s Degree or higher AND 5+ years of experience in Microsoft Teams conferencing, enterprise meeting services, or collaboration technology operations.

·    Hands-on experience analyzing Microsoft Teams meeting quality using telemetry, Call Quality Dashboard, call analytics, or similar diagnostic capabilities.

·    Experience provisioning, configuring, monitoring, and maintaining Microsoft Teams Rooms and conferencing hardware.

·    Experience coordinating with conferencing device vendors for escalations, repairs, replacements, and lifecycle support.

·    Experience using PowerShell or other automation capabilities to reduce repetitive operational activities and improve service efficiency.

·    Experience creating and improving runbooks, operational procedures, and knowledge documentation to support L1/L2 enablement and shift-left initiatives.

·    Strong customer support, troubleshooting, incident ownership, cross-team collaboration, and continuous improvement skills.

·  5+ years of experience supporting Microsoft Teams meetings and conferencing services in an enterprise production environment.

·   5+ years of experience troubleshooting audio, video, connectivity, meeting quality, and user experience issues.

·    Experience supporting Outlook and Teams calendar integration, Teams Rooms, and enterprise conferencing devices.

·    Experience working within L2/L3 incident, escalation, and production support environments, including root cause analysis and preventative actions.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

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