IT Operations Service Delivery

• →Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
• →Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• →Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
• →Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
• →Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
• →Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
• →Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• →Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• →Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• →Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• 4+ years of related work experience, preferably in maintenance, quality, or a related field.

• Agile Methodology
• Amazon Web Services
• Auditing
• Automation
• Business Process
• Business Requirements
• Change Management
• Computer Science
• Data Analysis
• DevOps
• Finance
• Information Systems
• Information Technology Infrastructure Library
• IT Service Management
• Linux
• Microsoft Azure
• Project Management
• SAP Applications
• Scrum (Software Development)
• Technical Support

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"