GBS Customer Service Representative

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

UPS Global Freight Forwarding Customer Care Services Representative will be responsible for delivering exceptional customer support through live inbound calls. This role involves assisting UPS customers with freight forwarding services, including rate quotations, shipment booking, pickup coordination, tracking, and issue resolution for domestic and international air shipments. The role requires strong communication skills, the ability to manage customer interactions professionally, and prior experience handling logistics or freight forwarding customers. The ideal candidate will be fluent in English and demonstrate a customer‑first mindset while adhering to UPS Global Freight Forwarding (GFF) processes, tools, and service standards.

• →This is a work from office (WFO) role, requiring candidates to operate from the Pune GERA office location
• →Willingness to work in shifts (including day, afternoon, evenings, night shifts and weekends)
• →Fluency in English with excellent verbal and written communication
• →Strong problem‑solving skills with high attention to detail
• →Ability to analyze situations and maintain ownership until resolution
• →Good understanding of freight forwarding, shipping, and logistics processes
• →Ability to quickly learn and apply UPS systems (E2K) and operational procedures
• →Strong interpersonal and active listening skills
• →Ability to manage multiple tasks in a fast‑paced environment
• →Customer‑focused mindset with strong accountability and professionalism

• Graduate in any stream
• Minimum 1 year of experience in customer service
• Preferred with logistics experience will be an advantage
• Experience in handling high volumes of customer interactions (voice preferred)

Employee Type:
 

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.