Internal Support Engineer

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. 

We are hiring an experienced IT Support Engineer to join our Internal Support Team in the EMEA region. This role is ideal for someone who has been in the field for several years and is ready to work in a fast-paced, cloud-first environment that actually uses the products and technologies they support. 

You will be the first point of contact for internal employees across the organization, handling tickets, resolving endpoint and identity issues, onboarding and offboarding users, and contributing to the ongoing health of our corporate environment. You will work closely with a tight-knit IT team and have direct exposure to both on-premises and cloud infrastructure. 

This is not a passive help desk role. We expect you to ask questions, build knowledge, document what you learn, and grow into a more senior contributor over time. 

• 5 or more years of experience in IT support, systems administration, or a related technical role 

• Hands-on experience with Microsoft Entra ID — including user and group management, Conditional Access, MFA, and hybrid identity 

• Familiarity with on-premises Active Directory and experience supporting Entra Connect Sync or equivalent AD sync tooling 

• Working knowledge of Microsoft Intune — device enrollment, compliance policies, configuration profiles, and app management 

• Experience administering Microsoft 365 workloads (Exchange Online, Teams, SharePoint, OneDrive) 

• Solid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP) 

• Strong communication skills — able to clearly explain technical issues to non-technical users 

• Self-directed and comfortable working in a remote-first environment with minimal supervision 

• Ability to manage multiple tickets and competing priorities simultaneously while maintaining high service quality and consistent follow-through

• Experience with Nerdio Manager for MSP or Azure Virtual Desktop (AVD) environments 

• Familiarity with Zendesk or similar ITSM/ticketing platforms 

• Microsoft certifications (e.g., AZ-900, MD-102, AZ-104, AZ-140) are a strong plus 

• Experience supporting a globally distributed, remote-first workforce 

• PowerShell or Python scripting for automation and administrative tasks 

• Exposure to Azure fundamentals and cloud infrastructure concepts 

• Competitive Base and Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off, including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country. 

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.