Client Success Specialist (US Client-Facing)

• 100% remote, forever
• Unlimited paid leave

Hello—we’re Trialfacts, a remote, entrepreneurial company at the forefront of advancing health research. We’re looking for a Client Success Specialist to help our clients successfully recruit participants for their clinical trials. If you’re a relationship-builder with strong organizational skills, and you thrive in a remote, fast-paced environment, this role is for you.

• Client Onboarding & Support: Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals.
• Enrollment Success: Proactively monitor client projects to ensure enrollment targets are met, and swiftly address any roadblocks along the way.
• Client Retention & Referrals: Build strong relationships with clients by delivering exceptional service that encourages repeat business and enthusiastic referrals.
• Communication: Maintain clear, timely, and proactive communication with clients and internal teams to keep projects on track and clients informed.
• Quality & Compliance: Ensure quality standards are met and client data is handled securely, in line with privacy regulations.

• Are Client-Focused: You thrive on understanding client needs and exceeding their expectations.
• Excel at Building Relationships: You naturally develop trust and rapport with clients, encouraging repeat business and referrals.
• Are a Proactive Problem-Solver: You tackle challenges head-on, always looking for solutions that keep client projects moving forward.
• Communicate Clearly and Effectively: You’re skilled in both written and verbal communication, adapting your style to suit different audiences.
• Are Organized and Detail-Oriented: You juggle multiple priorities with ease, ensuring nothing slips through the cracks.
• Understand the Importance of Data Privacy: You’re conscientious about handling sensitive information and complying with privacy standards.
• Are Comfortable Supporting US Clients: You have the flexibility to align your schedule with US time zones.

If this position aligns with your career aspirations and skills, we would love to hear from you.