Technical Implementation Specialist

Love solving technical puzzles and love bringing solutions to life? Are you a detail-oriented configuration expert ready to join a fast-moving growth company transforming the way the world's businesses travel?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

As a Technical Implementation Specialist, you'll support the delivery of customer onboarding and change initiatives by executing platform configuration, testing, and technical setup across FCM solutions. Working closely with Technical Implementation Managers and Client Implementation Managers, you'll ensure agreed solution designs are accurately configured, validated through testing, and ready for operational use.

We are looking for a detail-oriented professional with strong technical configuration skills who is ready to play a key role in maintaining configuration quality, documentation standards, and implementation consistency across markets.

• →Configure FCM platforms, online booking tools, workflows, profiles, policies, and integrations in line with solution design and project requirements
• →Execute testing activities including functional testing, UAT support, defect tracking, and validation of configuration dependencies
• →Support Technical Implementation Managers in onboarding and customer enhancement projects by preparing technical setup, documentation, and readiness checks
• →Troubleshoot configuration issues and coordinate with Support, Product, or vendors where required
• →Maintain configuration documentation, testing records, and reusable templates to support consistent delivery
• →Assist with post-go-live stabilisation activities and ensure smooth configuration handover to Support teams
• →Identify opportunities for automation, standardisation, and efficiency in implementation processes

• 1–3 years' experience in implementation support, technical configuration, application support, or travel technology roles
• Hands-on experience configuring online booking tools, client portals, workflows, or similar platforms
• Understanding of implementation lifecycle stages, including configuration, testing, go-live
• Strong analytical and troubleshooting skills with attention to detail
• Ability to follow solution design documentation and translate it into accurate system setup
• Structured testing approach with strong defect documentation discipline
• Comfortable working in fast-paced, multi-market implementations with strong ownership mindset
• Experience working with ticketing, project, or documentation tools
• Experience with Concur, Cytric, Deem, or proprietary travel platforms is a plus
• Exposure to integrations or data flows is a plus
• Experience supporting regional rollouts is a plus
• Interest in automation and process improvement is a plus

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

#LI-JL1#FCMAS#LI-Onsite

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