Customer Support Intern

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

• →You will go through our onboarding program where you will learn about our products, solutions, and business. 

• →You will learn how to attend to customer inquiries and problems are quickly resolved professionally, in varying critical and non-critical situations. 

• →You will learn how to give clear and accurate information to clients in minutes. 

• →You will learn how to find workarounds when issues appear and can understand client needs. 

• →You will grow your technical expertise in many areas and specifically develop your troubleshooting skills and mindset.

• →You will help with improving internal processes, customer experience and the quality of service we are providing.

• →We’ll show you how complex business is conducted in a simple way and how to navigate in 3300+ employee company. 

• →You will get a glimpse of the future carer in the Tech space. 

• →You will be matched with your mentor according to your skillset and professional preferences so that we ensure maximum benefit from this Program for you.

• You are available to start with internship on 8th of Februrary.

• You hold valid student rights from „Studentski Centar” during the internship program.

• Able to work in Vodnjan or Rijeka 40 hours per week.

• You are a graduate or final-year undergraduate from engineering, technology, business, humanities, or social science backgrounds.

• You aim to be an engineer who understands both technical and business sides of IT solutions.

• Fluent in Croatian and English is a must have.

• Knowledge of Polish, French, German or Spanish is considered a plus.

• Application deadline (mid of December)

• CV screening & Interview with Talent Acquisition (During November & December)

• Recruitment task (home assignments) (During December)

• Interview with Hiring team and selection process feedback (December & January)

• Start of internship program (February 8th)

• Orientation week in Zagreb Infobip campus (February 8th - 12th)

• Working with the mentor and within a team (February - August)

• End of the Internship program (August)

One of the things I appreciate most about this internship is knowing that I always have someone to turn to. Having a mentor who takes the time to guide me and explain things, along with a team that's always willing to help and share what they know, has made such a difference. What I really like is that you're trusted to handle real client situations and learn along the way, but you never feel like you have to figure everything out on your own.

Ana Krišto, Customer Support Intern

Read more about our hiring process.