Customer Service Agent (m,f) Japanese remote in Japan after 3 months training in Cyprus

Start: asap

Position: Customer Support Officer (Japanese)

Location: Japan

Work model: Remote

Employment type: B2B, Services Agreement or Freelance contract

• →

  Assist clients with opening and maintaining trading accounts

• →

  Respond to customer enquiries via email, phone and internal support channels

• →

  Handle welcome calls and client follow-ups to ensure high customer satisfaction

• →

  Provide information about the company's trading platforms and services

• →

  Resolve back-office and account-related enquiries

• →

  Support clients with technical issues, including MetaTrader platform troubleshooting

• →

  Handle customer complaints professionally and ensure timely resolution

• →

  Liaise with internal departments to resolve customer issues efficiently

• →

  Escalate complex cases to the relevant teams when required

• →

  Support marketing activities, including campaign translations and event coordination when needed

• →

  Educate clients on products and platform functionality where appropriate

• →

  Contribute ideas to improve customer experience and support business growth.

• Native or fluent Japanese (written and spoken)

• Fluent English (minimum B2)

• University or College degree

• Strong communication and interpersonal skills

• Proficiency with MS Office applications

• Comfortable using CRM systems, email platforms and computer applications

• Ability to work independently and within a team

• Ability to work under pressure and meet deadlines

• Experience working with CRM systems and customer support tools.