Remote Director Coding Operations

The Director- Coding Operations is responsible for leading a team of Domestic and Global Coding Managers, Team Leads and Coding professionals, ensuring service levels consistently meet and/or exceed established IKS Health standards and customer contractual requirements.  Responsible for daily scheduling and assuring contract deliverables are met.  Works with the Sales team to assist in obtaining new clients, by providing specific coding information and actively participating in discovery calls.  Leads regular production/results related status meetings with clients.

Through developing and maintaining strong relationships, efficient operational processes, performance controls and a highly communicative team environment, this leadership position will be directly responsible for Coding revenue service delivery and leading over 150 employees.

Number of subordinate supervisors reporting to this job 4-6

Total number of employees supervised; include those directly supervised and those supervised through subordinate supervisors 100

Lead a team of Domestic Team Leads and supervisors in overseeing and monitoring the remote coding accounts daily to assure contracted deliverables are achieved.

Provides consultative leadership and collaborative leadership to global counterparts in representing domestic face to the client

Design and implement programs for continuous performance improvement across all operational, employee and financial key performance indicators. In collaboration with global leadership.

Ensures that coding services are adhering to nationally recognized standards and guidelines.

Ensure employee engagement through accurate and timely communication, education and issue resolution.

Develop and deploy programs and initiatives focused on overall performance efficiency, including improvement plans and actions as required to reach desired outcomes in collaboration with global leadership.

Monitor and report all required coding quality performance measures which may include developing departmental goals and assisting in assessing goal attainment and regulatory compliance. This work is done in collaboration with global and client leadership teams.

Participates in development and monitors business unit budget and financial targets.

Responsible for hiring, training, disciplining, terminations, scheduling, evaluations and other HR needs as required.

Analytical ability and comprehensive knowledge base to participate in the strategic planning of data resources, including decision support databases.

Strong strategic communication and interpersonal skills for contact with internal and external customers to obtain and interpret a variety of information based on knowledge of departmental practices, hospital and governmental policies and procedures, and to apply sound judgement.

Interpersonal, verbal and written communication skills necessary to work with a team in identifying sources of data for efficient clinical, functional, service and cost outcome studies, and to work with a team of support personnel from multiple departments. 

Drive high levels of customer satisfaction through strong working relationships and superior service delivery performance.

Design and implement programs for continuous performance improvement across all service performance key performance indicators.

Ensure regular cross-functional communications with Sales/Account Executives to ensure customer needs are being met.

Represent IKS Health as a key operational leader for new customer  implementations, performance escalations, and at-risk remediation.

Leadership skills such as accountability, decision-making, coaching, counseling, conflict resolution, discretion, diplomacy and tact are of paramount importance. 

Exceptional communication skills both in writing and verbal communication

Works with Sales as SME for direct customer discovery calls with new and existing customers, preparing/approving RFPs and contracts related to Coding Services

All other tasks / projects as assigned

Bachelor’s degree required in a related field with additional coding certification (CCS, CCS-P, CPC) optional.

RHIA, RHIT credentials preferred

CCS with extensive coding experience and prior management experience may be substituted in lieu of RHIA, RHIT credentials

Minimum of 8-10 years of management experience in the Health Information Management field with an extensive concentration in coding.

Must have previous management experience within a high production, virtual environment

Experience handling multiple projects and tasks in a high stress environment

Experience managing a large team for a Coding Solutions Services Vendor, with a focus on meeting and exceeding client deliverables and expectations.

Communication

Motivated by desire to help customer, solve challenging issues and exceed targets/goals

Ability to work effectively with employees and customers in a virtual environment

Must be familiar with third party fee profiles and reimbursement requirements

Fluent in Google Suite

Customer Service Skills

Business Acumen

Problem Solving & Analysis

Prioritization & Time Management

Collaboration & Teamwork

Working Conditions: Virtual environment, extended length of time sitting and on phone, high stress environment.  Ability to travel to client sites as needed.