Parts To Service Liaison - RideNow Goodyear

Location: Goodyear, AZ  |  Department: Parts/Service  |  Employment Type: Full-Time 

Founded in 1983, RideNow Powersports has grown into the nation’s premier destination for powersports enthusiasts. Representing iconic brands like Honda, Yamaha, Polaris, and Can-Am across dozens of nationwide dealerships, we live and breathe high-energy adrenaline. From motorcycles, ATVs, and side-by-sides to personal watercraft, premium gear, and top-tier service, we deliver the ultimate freedom on wheels and water.

The Parts-to-Service Liaison (Sales & Operations) is far from a clerical counter position—it is a high-impact, revenue-driving role critical to dealership success. Serving as the primary operational bridge between the Parts and Service Departments, you directly influence dealership turnaround times, service drive up-sells, technician productivity, and customer satisfaction. By proactively preparing parts for scheduled appointments, curating in-stock up-sell opportunities, and managing inventory flow, you ensure service writers are fully equipped to deliver fast, seamless, and high-margin service to our riding community. 

Forget everything you know about standard parts counters—the Parts-to-Service Liaison (Sales & Operations) is a core revenue driver and trusted asset within our dealership.

You are the operational powerhouse connecting our Parts and Service teams. By proactively prepping parts for upcoming appointments, curating high-margin in-stock up-sells, and keeping work orders moving fast, you directly impact technician productivity, customer satisfaction, and dealership profitability. When you succeed, the whole dealership wins—and your commission check reflects it!

• →Drive Service Drive Up-Sells: Build targeted pick tickets featuring 3–5 in-stock up-sell items (stage kits, accessories, drop-in backrests) for every repair order, equipping Service Writers to close same-day add-on sales.
• →Proactive Appointment Prep: Review upcoming service schedules days in advance to ensure all required parts, accessories, and maintenance items are tagged and staged before the customer arrives.
• →Obsolete (OBS) Inventory Movement: Turn aging shelf inventory into cash by matching obsolete/aging parts with compatible incoming units, earning double commission on OBS sales!
• →Fast & Accurate Fulfillment: Look up part numbers, build estimates, and pull/cashier parts, layaways, and special orders for technicians quickly to eliminate job downtime.
• →Sourcing & Communication: Research alternatives for backordered parts and keep service writers, managers, and customers updated on lead times.
• →Tight Inventory Control: Help track lost sales, refine inventory min/max levels, enforce strict manager-approved return policies, and maintain a clean, organized work area.

What Brings You to the Team:

• →1+ years of powersports (or automotive) dealership experience preferred, with a background in warehouse operations, shipping/logistics, or inventory management software.
• →Technical & Catalog Skills: Familiarity with parts catalog lookup software, inventory stocking practices, and high-accuracy data entry.
• →Communication & Collaboration: Excellent written, verbal, and interpersonal communication skills to keep teammates, service writers, and technicians in sync.
• →Product Knowledge & Passion: Strong product knowledge and genuine enthusiasm for the powersports industry.
• →Workplace & Physical Stamina: Ability to thrive in an active, physical environment—comfortable lifting up to 50 lbs, pushing/pulling/moving units up to 850 lbs, and working in loud settings with frequent motorcycle noise.
• →Safety & Situational Awareness: Safety-first mindset with continuous situational awareness ("head on a swivel") while navigating active dealership premises, vehicle lots, showrooms, and warehouse traffic.
• →Drive & Attitude: Fast-paced sense of urgency, strong multitasking ability, attention to detail, and a friendly, customer-focused, "can-do" problem-solving mindset.
• →Sales Drive & Communication: High-energy communicator who thrives on multitasking, team collaboration, and hitting commission goals. 
• →Pre-Employment Checks: Must be able to successfully pass a pre-employment background check and drug screening. 

At RideNow, we’re powered by people. Our team of over 2,000 passionate crew members drives our success nationwide. Whether you’re an active rider or fueled by professional growth, working at RideNow means joining a high-energy, supportive environment where customer service and dedication to the ride come first.

RideNow Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by applicable laws.