Manager, PMO, D365 Programme

The D365 ‘HERO’ Programme is a multi-year, global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all our regions. HERO will harmonize multiple regional ERPs existing globally, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model. HERO is not just a Programme; it is a transformation building the foundation for the success of our Global business, strengthening us to embrace the growth of our future.

The Manager, PMO is a dual-focus role, split between leading PMO for a regional deployment and supporting PMO Strategy & Planning across the global programme. Reporting to the Senior Manager, PMO, the Manager acts as the single point of accountability between Global PMO and Regional Leadership, while helping to shape the planning, reporting and methodology that every HERO deployment relies on.

Based in London, the Manager ensures end-to-end visibility of regional delivery across all phases of deployment (planning, build, test, readiness, cutover, and hypercare), proactively manages risks and readiness, and translates global programme direction into regional execution, enabling controlled Go-Lives and smooth transitions into Business as Usual.

HERO is in an intensive delivery phase, with multiple regional deployments running in parallel and significant interdependencies across systems, teams and partners. This role suits someone who brings structure to complexity, stays composed when priorities shift, and takes ownership of solving problems.

Working in close partnership with Global PMO team and Global HERO Programme teams, Regional PMO teams, Tech, and delivery partners, the Manager, PMO will be accountable for the following:

• Act as the interface between Global PMO and regional stakeholders across all phases of deployment
• Work hand in hand with the Regional PMO team to align delivery approach, cadence, and priorities
• Partner closely with delivery partners and Technology teams to coordinate updates, planning, and execution activities
• Coordinate regional inputs into global governance, reporting cycles, and leadership forums
• Translate global programme strategy into clear regional actions across all workstreams
• Ensure adherence to Global HERO standards, Global Core Model Principles, delivery methodology, and ways of working
• Proactively flag emerging risks and provide decision-ready updates to support leadership oversight
• Surface regional themes, lessons learned, and continuous improvement opportunities back into the global programme

• In partnership with Regions, support the creation and execution of regional integrated delivery plan in Smartsheet, ensuring milestones, dependencies, critical path activities, and Stage Gate Criteria are complete, accurate, and actively maintained across all deployment phases
• Partner with Technology teams and delivery partners to validate execution plans, sequencing, and resourcing
• Ensure alignment between regional plans and the global deployment roadmap and stage gates
• Track delivery execution through Smartsheet and Azure DevOps (ADO), validating progress against committed scope, timelines, and Stage Gate requirements
• Maintain regional RAID logs and action trackers, personally intervening where delivery is at risk
• Lead validation of Stage Gate Exit Readiness, ensuring required criteria are met before progressing between deployment stages
• Own regional risk and issue management, ensuring timely identification, escalation, and mitigation
• Identify early indicators of delay, misalignment, or readiness gaps, using data, dashboards and AI-assisted analysis to spot trends before they become issues
• Directly support the Senior Manager, PMO and Head of PMO with concise insights, data, and materials to enable informed leadership decision-making

• Scope of strategy & planning work is established by the Senior Manager, PMO and Head of PMO in alignment with Programme delivery sequencing and priorities. Examples of areas where support is needed include:
  • Support integrated programme planning across concurrent deployments, maintaining a single source of truth for milestones, cross-regional dependencies and stage gates
  • Evolve the HERO deployment methodology, Stage Gate framework and PMO playbook, embedding lessons learned from live and in-flight deployments into each subsequent wave
  • Lead scenario analysis and re-planning when scope, timelines or priorities change, quantifying impacts on sequencing, cost and resourcing to give leadership clear, decision-ready options
  • Run capacity and resource analysis across Business, Technology and partner teams, identifying contention between overlapping deployments and recommending mitigations before they cause delays
  • Lead Programme tooling strategy including use of SmartSheets for planning and reporting.
• Champion AI-enabled ways of working across the PMO, using tools such as Microsoft Copilot

• Solving complex problems, untangling competing priorities, interdependencies and incomplete information to find a workable way forward
• Exploring how AI and automation can transform the way a PMO works and bringing others along with you
• Promoting a culture of continuous improvement and best practices - always finding better ways to deliver
• Cross-functional collaboration across Regions and Functions: Breaking down silos to drive results
• Bringing structure and clarity to ambiguous situations and driving alignment across stakeholders.
• Leveraging data-driven insights to inform decision-making and improve processes.

• →Experience delivering ERP or large-scale transformation programmes (D365, SAP, or AX preferred), ideally across multiple regions and through at least one full deployment lifecycle from build to hypercare
• →A track record of solving complex, ambiguous problems, able to break down a difficult situation, identify what matters most, and drive it to resolution
• →Strong organisational and planning skills, with the ability to manage multiple workstreams, stakeholders, and priorities in a structured way
• →Advanced hands-on experience with Smartsheet and Azure DevOps (ADO), with working knowledge of PowerBI and Microsoft Office to support planning, tracking, and reporting
• →Demonstrable, everyday use of AI tools (e.g. Microsoft Copilot or similar) to work smarter, with practical ideas for how AI can raise PMO productivity and insight
• →Confidence operating in a global, matrixed environment and working closely with Regional PMOs, Technology teams, and delivery partners
• →Clear and concise communication, with the confidence to challenge constructively and influence senior stakeholders without direct authority
• →Strong follow-through mindset, with the discipline to track actions, manage RAID items, and drive closure
• →Bachelor’s degree or equivalent experience; project or programme management certification (e.g. PMP, PRINCE2, MSP, APM) a plus

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.