Technology Support Specialist

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

The Technology Support Specialist II is an integral part of Latham’s Technology & Information Services team and will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while providing support to printers, Multi-Functional Devices (MFDs), and mobile devices including configuring and troubleshooting. This role will be located in our New York office.  

Other key responsibilities include:

• →Providing assistance to end users for firm-approved applications using a variety of different methods; applications include Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary
• →Performing regular maintenance on desktop and notebook computers, printers, monitors and peripheral hardware
• →Setting up and configuring desktop and notebook computers and printers
• →Meeting and coordinating with other local Technology department members on product installation, training, and support, and assisting or running projects on various issues as needed
• →Setting up conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)
• →Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 

We’d love to hear from you if you:

• →Display knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
• →Demonstrate advanced knowledge of standard hardware components and peripherals
• →Possess working knowledge of printer and MFD hardware/settings to perform basic support

And have:

• →A high school diploma or an equivalent
• →A bachelor’s degree or an equivalent in Computer Science or Information Systems, preferably
• →A minimum of two (2) years of technology support experience with PC hardware/software
• →A minimum of two (2) years of experience in a customer-focused role, preferably
• →Experience with software installations and upgrades, training, and technical documentation, preferably