Overnight Shuttle Driver / Bellman

Description

Four Points by Sheraton Tampa Airport Westshore, proudly managed by StepStone Hospitality, is seeking a dependable, professional, and guest-focused Overnight Shuttle Driver / Bellman to join our Front Office team.

This dual-role position is responsible for providing safe, courteous, and timely transportation for hotel guests while assisting with luggage handling, guest arrivals and departures, and general guest services.

The ideal candidate has excellent customer service skills, a strong commitment to safety, and the ability to work independently during overnight hours. Previous hotel shuttle driving, bell service, or hospitality experience is preferred.

• Valid driver's license required.
• Acceptable driving record required, subject to company and insurance requirements.
• Must meet applicable age and eligibility requirements to operate a company vehicle.
• Previous hotel shuttle driving, bell service, transportation, or hospitality experience preferred.
• Previous customer service experience strongly preferred.
• Familiarity with Tampa International Airport and the surrounding Tampa Westshore area preferred.
• Ability to operate a passenger shuttle safely and responsibly.
• Strong communication and interpersonal skills.
• Professional appearance and guest-focused attitude.
• Dependable attendance, punctuality, and time management.
• Ability to work independently and make sound decisions during overnight hours.
• Ability to follow transportation schedules, safety procedures, and hotel policies.
• Must be comfortable assisting with luggage and other guest-service responsibilities.
• Ability to communicate effectively in English with guests and team members.
• Must be available to work overnight shifts, weekends, and holidays.

This position is designated primarily for overnight operations.

Candidates must be available for:

• Overnight / third shifts
• Weekends
• Holidays
• Flexible scheduling based on hotel occupancy, airport transportation needs, and business demands

Reliable attendance and punctuality are essential, as this position directly supports guest transportation and overnight hotel operations.

• Safely operate the hotel shuttle to transport guests between the hotel, Tampa International Airport, and other approved destinations in accordance with hotel procedures.
• Provide timely, courteous, and professional transportation services.
• Assist guests with entering and exiting the shuttle safely.
• Load, unload, and secure guest luggage and personal belongings.
• Follow established shuttle schedules, routes, and dispatch instructions.
• Maintain communication with Front Desk associates regarding guest transportation requests, arrivals, and delays.
• Conduct required vehicle inspections before and after each shift.
• Monitor fuel levels, vehicle cleanliness, and general operating conditions.
• Report mechanical concerns, accidents, incidents, or safety issues immediately to management.
• Maintain accurate shuttle logs, mileage records, and inspection documentation as required.
• Comply with all traffic laws, hotel policies, and applicable transportation regulations.
• Never operate a vehicle while impaired, distracted, or otherwise unable to drive safely.

• Welcome guests warmly and assist with arrivals and departures.
• Assist guests with luggage transportation to and from guest rooms, the lobby, and shuttle.
• Provide information about hotel amenities, services, shuttle availability, and local attractions.
• Assist guests with directions and general inquiries.
• Maintain a professional, courteous, and helpful presence in the lobby and entrance areas.
• Assist with guest requests and coordinate with the Front Desk or other departments as needed.
• Handle guest belongings carefully and follow hotel procedures for luggage storage and security.
• Support a positive guest experience by anticipating needs and responding promptly to requests.

• Coordinate closely with the Night Auditor and overnight Front Office associates.
• Assist with maintaining a clean, safe, and organized lobby, entrance, and guest-service areas.
• Monitor designated guest-service areas and report unusual activity or safety concerns to management.
• Assist with delivering guest-requested items to rooms as directed.
• Support overnight guest-service needs when shuttle transportation is not required.
• Assist with maintaining the luggage storage area, bell carts, and shuttle equipment.
• Follow hotel emergency procedures and assist guests during emergency situations as directed.
• Communicate guest concerns, transportation delays, and operational issues to Front Office leadership.
• Complete assigned overnight checklists and other duties as required. 

We are seeking an individual who is:

• Safety-Conscious: Prioritizes safe driving and responsible vehicle operation.
• Dependable: Arrives on time and maintains reliable overnight attendance.
• Guest-Focused: Provides friendly, professional, and helpful service.
• Flexible: Willingly assists with transportation, bell services, and overnight guest needs.
• Professional: Represents the hotel positively through appearance, communication, and conduct.
• Team-Oriented: Works collaboratively with Front Office and hotel leadership.

StepStone Hospitality is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and associates without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.