PX360 Business Process Solution Architect

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media @Carrier.

• The Business Process Solution Architect (BP Solution Architect) leads business viability assessment and process discovery for enterprise customer and partner experience initiatives. You translate complex B2B operating processes into Salesforce-ready designs—favoring out-of-the-box platform capabilities and validating fit through rapid sandbox prototypes rather than extended specification cycles.
• This role combines business analysis, process engineering, and conceptual Salesforce solution design. You facilitate discovery, shape future-state processes, and build hands-on Flow and experience prototypes in sandbox environments. This is not a dedicated enterprise integration architecture role; you partner with a Solution Architect, Product Owners, and experience design peers to align business intent with platform standards and Agile delivery.
• You help teams decide what should be standard configuration versus customization, support major program and CRM cutover activities with process readiness checklists, and keep delivery cycles efficient through structured backlog definition and stakeholder alignment.

• →Business & process discovery 
  • →Facilitate discovery workshops and process walkthroughs across sales, service, partner, and operations domains relevant to customer and partner journeys. 
  • →Document as-is and to-be process maps, decision flows, and business constraints with cross-functional stakeholders. 
  • →Define business outcomes, success metrics, and acceptance criteria for epics and features in partnership with Product Owners. 
• →Solution shaping & sandbox prototyping 
  • →Map business processes to standard Salesforce patterns (Sales Cloud, Service Cloud, Experience Cloud, and related B2B self-service capabilities) and document options, tradeoffs, and risks. 
  • →Configure Flow, screen flow, and lightweight experience prototypes in sandbox within 24–48 hours of workshops to validate direction with business and delivery teams. 
  • →Maintain conceptual solution artifacts such as capability maps, high-level data models, and integration requirements (without owning detailed middleware design). 
  • →Support major transformation or cutover milestones with hands-on process validation and readiness checklists. 
• →Business–technology translation & delivery enablement 
  • →Convert discovery outputs into structured Agile backlog items (epics, features, user stories, enablers) with dependencies and acceptance criteria in Jira, ADO, or equivalent. 
  • →Serve as a liaison between business stakeholders and delivery teams (internal and vendor) to ensure shared understanding of scope, value, and success measures. 
  • →Partner with the Solution Architect on feasibility and guardrails; with experience design on usability; and with release and quality teams on deployment readiness. 
  • →Support AI-enabled sales and service capabilities by clarifying process boundaries, escalation paths, and human-in-the-loop controls—you do not own core AI platform architecture. 
• →AI-augmented delivery 
  • →Use approved AI-assisted tools to accelerate discovery synthesis, documentation, backlog drafting, and prototype iteration; you remain accountable for accuracy, compliance, and stakeholder approval. 
  • →Recommend standard configuration and automation patterns before custom development when they meet business outcomes faster and at lower cost. 

• Bachelor's degree in Business, Information Technology, Computer Science, or Engineering

• 7+ years in business process design, business analysis, or Salesforce solutioning in complex B2B or enterprise service environments. 

• Demonstrated experience facilitating workshops and driving process alignment with business and operations leaders. 

• Hands-on Salesforce solutioning across Service Cloud and Experience Cloud (customer and partner-facing experiences, case management, knowledge, self-service); ability to configure Flows and validate designs in sandbox. 

• Ability to translate business requirements into Agile backlog items and participate in scaled Agile planning (e.g., PI planning, refinement, cross-team coordination). 

• Strong written and verbal communication; able to explain technical options in business terms. 

• Proficiency with collaboration tools (e.g., Miro, Confluence, Jira, ADO). 

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Benefits are available to eligible full-time employees and may vary based on provincial or local requirements and other eligibility factors, including date of hire and the terms of any applicable collective bargaining agreement.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

This is a current vacancy for which Carrier is currently hiring.

Please click on the link to review the Job Applicant Privacy Notice.