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Senior Director, Change Management Communications and Stakeholder Engagement – Project Lightyear

United States·Bethesdasenior

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JOB SUMMARY The Senior Director, Change Management Communications and Stakeholder Engagement is a key member of the Business Transformation Office team responsible for creating, executing,

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The Senior Director, Change Management Communications and Stakeholder Engagement is a key member of the Business Transformation Office team responsible for creating, executing, and driving the global change management, communications and engagement plans for the Lightyear Program, a global Finance transformation implementing Oracle Cloud Fusion technology platform. The position is a critical role and part of the overall Lightyear Program’s Leadership Team.

This five-year, mission-critical initiative is one of Marriott's top three enterprise priorities that includes complex, enterprise-wide efforts and impacts spanning a holistic finance solution, including:

Replacing five instances of on-premise Peoplesoft with hundreds of global integrations

creating innovative technology to enable the gradual erosion of an aged financial systems landscape

Replacing the chart of accounts that has been in place for three-decades, impacting global reporting and analytics, ways we hire and onboard Associates, procure and record goods and services, plan and transact our day-to-day movements, etc.

Re-engineering business process and controls to leverage standardized, automated Oracle Fusion transaction flow

Re-envisioning global finance reporting, analytics, AI and data platform for all layers of our organization (Properties, Continents, and Headquarters)

Establishing security alignment between our current state technical architecture and modernized technology platform

Re-aligning our Associates into the end-to-end global processes that aligns with Oracle standard technology

Establishing a future state Finance and Technology led product team that will operate and govern the holistic solution with Oracle, Accenture, and across Marriott functions

Transforming today’s operating model, evolving the ways our Associates work to embrace and adopt modernized technology in parallel to moving into a related organizational change.

This role serves as the primary BTO-Change leader supporting the Lightyear global finance transformation program and will work hand in hand with the Senior Vice President, Global Finance Transformation and Lightyear Leadership Team, and across the Lightyear team comprising three consulting firms and multiple Marriott disciplines (Finance, Global Technology, BTO, and Human Resources). This is a key, critical role to

Develop the integrated Change strategy, approach, and program plan alongside the Lightyear Program leadership team, Accenture PMO, and Finance Transformation (Horizon) Change Lead.

Establish, operate, and maintain the tactical change management function

Ensure disciplined execution of the change plan against program objectives in conjunction with the Lightyear delivery team

Proactively anticipate the upcoming 120-days relative to the committed outcomes, highlight risks and develop risk mitigation plans and accelerate decision-making

Coordinate interdependencies both within the Lightyear program and with seven other interdependent programs that also align to Lightyear’s success (Horizon – global finance transformation)

As part of the Business Transformation Office, this role will apply and evolve proven transformation change management practices to create transparency, accountability, and alignment within the Lightyear Finance Transformation and across the Horizon global finance transformation program portfolio. Success requires a hands-on leader who will roll up their sleeves to develop an integrated, actionable, tactical change plan, can and will move fluidly between enterprise strategy, executive engagement, detailed program execution, mentoring the Lightyear team, and deliver results in a fast-paced and ambiguous environment.

The Senior Director, Change Management Communications and Stakeholder Engagement is both strategic, proactive, self-motivated leader, and advisor as well as a detail-oriented and hands-on team player. This role requires exceptional executive presence, strong communication skills, strategic thinking with the ability to execute and deliver results on-time, in high quality, and within budget. Having sound judgment and the ability to navigate complex, high-pressure, high-impact matters that involve senior leaders across Finance, Global Technology, Digital, Human Resources, Legal, Procurement, Internal Audit, Continent teams, and three external delivery partners is both table stakes and critical.

This role and the change team will document and assess changes related to the initiatives they support and design, plan and execute related training, delivery and change impacts, and communications deliverables related to the global Finance blueprint for the holistic solution (including technical architecture, processes, controls, reporting/analytics/AI, data, security, and people’s ways of working).This role will partner closely with colleagues throughout the entire Transformation Office – including (but not limited to) PMO, Deployment, Experience + Business Process Design, and Continent Engagement – as well as teams across the enterprise to design, build and execute thoughtful and effective change management plans in service.

Success in this role is targeted as 100% Associate adoption by the second week post-go-live. The global Finance organization prepares and delivers financial statements, forecasts, and scenarios to Marriott International’s Owners with regulatory and compliance reports to external regulators in 140 countries. This Change Executive Lead role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

4-year degree from an accredited university, master’s degree preferred,

10+ years of relevant professional experience delivering global finance transformation programs for complex, multi-national organizations, demonstrating progressive career growth and pattern of exceptional performance

Previous experience in consulting to business leaders, providing communication, change management or deployment support ,Oracle Cloud Fusion applications OR software as a service technology transformations

Demonstrated expertise in developing Global change management strategy for a finance transformation Clear, concise and effective written business communications

Demonstrated ability to:

document and assess delivery and change impacts for a diverse set of impacted stakeholders for nine Finance disciplines (record-to-report, financial planning & analysis, service-to-cash, projects-to-close/above property costs & recovery, procure-to-pay, acquire-to-retire, treasury, payroll, tax
deliver results under difficult conditions, particularly when faced with complexity and ambiguity

Gain an in-depth understanding of an initiative and represent it to various constituencies across the organization ·

Work effectively in a complex, service-intensive, deadline-driven environment

Be detailed oriented, while maintaining alignment with broader organization objectives

Juggle multiple projects and many stakeholders

Inspire and maintain the confidence of senior management in the change strategy, approach and plan

Lead and execute excellent project and time management skills

Strong personal leadership, organizational, relationship-building, and negotiation skills

Outstanding formal and informal presentation skills

Self-starter with self-confidence, enthusiasm and strong customer service orientation

Mastery of Microsoft Word, PowerPoint and Excel applications

Proficiency with JIRA, Smartsheet and Salesforce Marketing Cloud a plus

With a target of 100% adoption by the second week post go-live, develop a tactical change management plan to achieve this result.

Work collaboratively with the Horizon Change Management Leadership Team to ensure Lightyear Program change strategy, approach, plan, and execution are aligned with the broader global Finance transformation.

Monitor, detect and manage change readiness and adoption through the change journey.

Execute change readiness survey; compile results and apply learnings to change management strategy and plans iteratively.

Create a change management scorecard in partnership with deployment and learning to help identify wins and challenges with change adoption.

Monitor and identify impacts from analytics and provide recommendations to help steer the Lightyear program in the right direction.

Foster a team environment that encourages outcomes, results, attention to detail, empathy, collaboration, accountability, high standards and innovation.

Leverage Oracle’s Modern Best Practices and Cloud Quality Standards to adopt industry leading practices and mitigate delivery risk.

Establish best practices, methods, processes, tools, and templates for successful execution of change management efforts

Make sure the core Change Management Team and inter-related team members understand performance expectations.

Ensure that goals are being translated to the team as they relate to outcomes, results, tracking and productivity.

Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service while delivering outcomes.

Lead by example demonstrating self-confidence, energy and enthusiasm.

Act proactively when dealing with Associate concerns.

Extend professionalism and courtesy to Associate at all times.

Communicate/update all goals and results with Associate.

Establish and maintain open, collaborative relationships with Associate.

Solicit Associate feedback.

Observe behaviors of Associates and provide constructive feedforward input to individuals.

Responsibilities

~1 min read

→Inform and/or update executives, peers, and subordinates on relevant information in a timely manner

→Manage time effectively and conduct activities in an organized manner

→Present ideas, expectations, and information in a concise, organized manner

→Manage group or interpersonal conflict

→Perform other reasonable duties as assigned by manager

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.