Collections Team Lead

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

PRINCIPAL ACCOUNTABILITIES

• Support supervisor in leading the team in report preparation, project execution, brainstorming and any other relevant tasks.
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• Assist supervisor in staffing issues i.e. team backup plan, support daily operation, monitor team daily work progress, and cascade information when necessary

• Identify opportunities to improve the existing process and be able to lead the project to implement improvement ideas.
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  • Responsible for day-to-day credit and collection activities by providing administrative support in monitoring customer collection cycle and conduct collection actions on customers with open AR
• Monitor and recover account receivables, minimize bad debt write off and achieve KPIs Be the single point of contact to customers through different communication method (phone call, SMS, emails, instant messaging and official dunning letter) for account receivables, account reconciliation, unmatched payment and maintain customer contact/correspondence database in system Provide input for internal reporting such as AR aging report, AR forecast report and Large Past Due Reports. Work closely with other functional team such as Credit Team, Commercial, Customer Services, Billings, CMDT, Account Receivable, Account Payable and any other potential team, to achieve task objective
• Present, organize, and solve problems or issues within and across other functions and by considering the business needs
• Exercises judgment within defined practices and policies to determined appropriate action
• Any ad-hoc duties assigned by his/her superior deemed as necessary  

JOB REQUIREMENTS  

• Bachelor’s degree or Diploma in Business Administration, Finance or Accounting, and/ or equivalent
• A minimum of 3 years Credit & Collection team management; under shared services environment will be advantage
• Attentive to detail, prioritization and having self-initiative and be able to work independently as well as a part of a team
• Possess good communication skills and being able to convince/ negotiate with customers
• Good working knowledge of Microsoft Office 365 Applications
• Experience in SAP ERP Financial Accounting (FI) Module will be an advantage

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.