Ambassador (3.5 Months FTC) - W Barcelona

Ambassador (3.5 Months FTC) 

W Barcelona

At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward. 

As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

Position Summary

The Ambassador is responsible for enhancing the guest experience by actively engaging with guests throughout the hotel lobby and public areas, promoting hotel services and facilities, and assisting with special requests and arrangements. This role serves as a key point of contact for guests, providing local area knowledge, coordinating service requests, and ensuring guest satisfaction through exceptional hospitality and personalized service. 

What you'll do

• Engage with hotel guests to enhance their experience and promote hotel services and facilities throughout the property. 
• Respond to guest requests for special arrangements and services, including transportation, reservations, and dry cleaning. 
• Assist guests with unique needs and follow up to ensure satisfaction with services provided. 
• Provide guests with information about the hotel, local attractions, special events, and surrounding area amenities. 
• Coordinate with appropriate departments, including Housekeeping, Food & Beverage, and Bell Services, to resolve guest requests and concerns. 
• Welcome and acknowledge guests according to company standards while anticipating and addressing service needs. 
• Maintain professional communication, prepare accurate documentation, and answer telephones using appropriate etiquette. 
• Follow company policies, safety procedures, quality standards, and confidentiality requirements while supporting team objectives. 

What you'll bring

• High school diploma or G.E.D. equivalent. 
• At least 1 year of related work experience. 
• No supervisory experience required. 
• Valid driver's license (mandatory). 
• Fluency in Spanish and English.

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values. 

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.