Resident Engineer

• →Troubleshoot complex BNG, subscriber, routing, MPLS, broadband, and service delivery issues.
• →Provide hands-on support for Juniper MX/BNG, PPPoE/IPoE, DHCP, AAA/RADIUS, dynamic profiles, subscriber policies, and QoS/HQoS.
• →Analyze configurations, logs, counters, traces, and performance data to identify root cause.
• →Support network deployments, migrations, upgrades, MOP validation, and maintenance activities.
• →Collaborate with TAC, Engineering, Partner, and Customer teams to drive issues to resolution.
• →Lead technical discussions, workshops, troubleshooting, and knowledge-transfer sessions.
• →Proactively identify opportunities to improve network performance, reliability, scalability, and subscriber capacity.
• →Provide technical recommendations, documentation, status updates, and resolution plans.

The Resident Engineer (RE) is a highly technical, customer-facing role within HPEN Global Delivery Services, providing dedicated support to a major Service Provider customer. The role focuses on Juniper BNG, subscriber management, broadband access, MX platforms, routing, MPLS, and Service Provider networking.

The RE will troubleshoot complex network and subscriber issues, support deployments and migrations, provide technical guidance, and proactively optimize network performance, scalability, resiliency, and subscriber capacity. The role requires close collaboration with Customer and Partner teams, TAC, Service Management, and Juniper Engineering.

• Bachelor's degree with 8+ years of Service Provider networking experience.
• Strong hands-on Juniper BNG/MX experience in large-scale ISP environments.
• Strong knowledge of PPPoE, IPoE, DHCP, AAA/RADIUS, subscriber management, dynamic profiles, QoS/HQoS, and BNG resiliency.
• Strong Junos and Service Provider networking expertise.
• Good knowledge of BGP, IS-IS, OSPF, MPLS, LDP, IPv6, L2VPN/L3VPN, VPLS, and routing policies.
• Experience with MX, QFX, PTX, or SRX is a plus.
• Experience integrating BNG with AAA, DHCP, OSS/BSS, and subscriber provisioning systems is desirable.
• JNCIP/JNCIE or CCNP/CCIE certification is a plus.
• Strong customer-facing, communication, analytical, troubleshooting, and technical leadership skills.
• Ability to independently engage customers, lead technical discussions, and drive issues to closure.

Core Competencies

Technical Ownership | Customer Focus | Problem Solving | Technical Leadership | Proactive Network Optimization | Collaboration | Adaptability

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Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

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