Utility Customer Account Trainee - Revenue & Business - Dallas Water Utilities (Civil Service)

Dallas is Growing. Grow With Us.

Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,

we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

• Basic knowledge of City of Dallas services and programs.

• Knowledge of telephone etiquette and procedures.

• Knowledge of customer service policies, procedures, and guidelines.

• Ability to handle large call volumes, identify resources, and provide the correct responses.

• Ability to learn and apply policies and procedures quickly and effectively through various channels of communication.

• Ability to receive and handle complaints, requests, and information in a professional and courteous manner.

• Ability to perform data entry and work processing.

• Skill in communicating effectively verbally and in writing.

• Establishing and maintaining effective relationships.

High school diploma or GED.

None

Experience in high volume customer service is highly preferred.

Experience with any billing technology platform is preferred.

Subject to background check.

May be required to work during inclement weather conditions.

Must be available to work various shifts.

Salary Range

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.