Appointment Clerk

We are a women-owned small business and management consulting firm that provides an array of business and technical services. IMS is headquartered in the Washington, D.C. metropolitan area, with employees across 39 US states.

We support the mission critical needs of federal agencies by leveraging our experience, talent and can-do attitude, and solve their strategic and operational challenges.

We earn our clients’ trust through our personalized approach and attention to detail, allowing us to collaborate and solve even the most complex problems.

Are you ready for your next career adventure?! Integrated Management Strategies (IMS) is an award-winning, fast-growing woman-owned small business in the Washington DC area, specializing in healthcare, technology, and management consulting. We are seeking an experienced Appointment Clerk to join our healthcare consulting practice. The role is on-site at Ft. Campbell, KY. We are proud of our national presence, and excited to offer great career opportunities within the organization. 

• →Responsible for compliance with all training in accordance with applicable written policies, procedures and regulations. 
• →Answer all incoming calls in accordance with client standards. 
• →Provide patient appointing services from a Centralized Call Center or other designated clinic locations. 
• →Book, modify or cancel patient appointments through telephone or direct contact and interaction with patients. 
• →Write telephone consultations (TCON) and forward to the correct provider/clinic via AHLTA in accordance with appointing protocols. 
• →Contact patients regarding appointment availability, follow up regarding patients who did not show for a scheduled appointment or who need to be scheduled for a specialty appointment. 
• →Register patients in hospital’s automated data systems. Enter referrals to network acute care as per protocol. 
• →Perform all administrative requirements associated with patient appointing and related processes 
• →Provide hospital information to patients as requested ie; clinic times, locations etc. 
• →Perform all services in accordance with MTF policy and established protocols 
• →Advise the client of any problems encountered, or which may be encountered, in connection with meeting the needs of patients treated, including problems with regard to personnel. 

• High School Diploma or higher degree
• US Citizenship
• Ability to secure a DOD security clearance, must not have been unfavorably removed from a government position.