Customer Success Manager, PromisePay

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

You will be the person who knows what is actually happening with our accounts: where adoption is strong, where it is stalling, where the political winds are shifting, and where there is room to expand and upsell.

You will work directly with senior stakeholders inside utility companies, and municipal agencies, alongside our internal Product, Sales, Outreach, and Implementation teams. Your job is to make sure our customers get real value from Promise, and to make sure Promise never misses a signal that could turn into churn risk or expansion opportunity.

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    You are energized by big, complex challenges and the opportunity to solve them.

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    You want your work to have a real, measurable impact on people’s lives.

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    You take ownership and run toward problems, not away from them.

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    You value clear, candid, and constructive communication.

• You prefer hierarchy and rigid structures. We operate with freedom and responsibility.

• You are uncomfortable with change. We move fast, adapt often, and expect agility.

• You want a typical corporate culture. We are mission-driven, ambitious, and direct.

• You believe efficiency means “doing less.” We believe efficiency means doing better.

• 100% paid health coverage

• Flexible time off (take what you need) and sick leave

• Lunch, snacks, and coffee provided in office

• Company retreats

• Hybrid work: we deeply value in-person collaboration and are in-office or onsite at least 4 days a week

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.