Implementation Consultant

Modern Campus empowers institutions to move with confidence across the modern learner journey. Our platform spans web content management, curriculum and catalog management, student engagement and lifelong learning — giving more than 1,700 colleges and universities the infrastructure they need to support the entire learner-to-earner lifecycle and deliver personalized, scalable experiences.

 We partner with the education community to create new pathways for learning and opportunity, reimagining how institutions serve the modern learner and shape the future of education.

Our purpose — our north star — is to empower institutions to confidently serve and support the modern learner.

This mission and purpose come to life through how we show up every day:

We exist to create empowerment through education.

We lead with honesty and empathy.

We shape the future through innovation.

We become trusted partners.

We make the complex feel possible.

The Implementation Consultant will guide and assist clients with the planning, design, build & implementation of Lifelong Learning software.

·       Lifelong Learning implementation projects once sufficient product and implementation process knowledge has been acquired.

·       Play an active role in all phases of our clients’ implementations of the Lifelong Learning software including project initiation, requirements gathering, implementation, training, user acceptance testing and go live planning.

·       Lead customer workshops, stimulate customer engagement, document client requirements, and work with the Director, Program Management & Project Delivery to determine how the system can be designed and configured to meet them.

·       Act as the primary contact for the client, answering any product or implementation questions.

·       Triage issues and provide first level support, identifying issues where support may be required by a senior consultant.

·       Independently prepare and lead project status calls with the client. Track their progress through the implementation process, identifying key activities over the next 2-3 weeks. Your project management tasks will include providing status reports (both internal and client facing), updating the project plan, presenting during steering committee meetings, and timely reporting on key project metrics.

·       Proactively identify risks, issues, and mitigation strategies on projects within your portfolio.

·       Responsible for requirements gathering, analysis, design and documentation for customer change requests.

·       Play a key role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methods.

·       Address as many requirements and gaps as possible via “configuration” rather than “customization”. If customizations are required, develop detailed business user requirements and specifications.

·       Identify necessary changes to existing business processes as a result of decisions that the client may make over the course of the implementation.

·       Explain to client what business processes the proposed solution expects and encourages and drives change within the customer’s organization to suit it.

·       Delivers on-site or remote train-the-trainer training for clients as well as post Go Live Operational Health Checks.

·       3-5 years’ experience of working in a professional services capacity with clients and internal teams on large scale software implementation projects

·       Strong interest in and passion for coaching and mentoring clients

·       Ability to develop and maintain strong client relationships

·       Ability to quickly grasp, articulate and document complicated business & technical issues

·       Must be an independent, self-motivated, and high energy individual that will take charge and exercise their problem-solving skills

·       Ability to effectively multi-task, prioritize, reprioritize and think quickly on their feet

·       Excellent communication skills, both verbal & written, and have strong influencing skills.

·       Excellent teamwork skills

·       Strong implementation project management skills including the ability to multi-task and juggle competing priorities

·       Demonstrated aptitude in business analysis and project management.

·       Adapting and meeting the expectations of challenging customers and the ability to navigate and adapt to shifting requirements, timelines, and priorities

·       Excellent attention to detail

·       University or College Degree (Computer Science or Business preferred but not critical)

·       Familiarity with the entire software development lifecycle

·       Advanced knowledge of Microsoft Office, Visio, Jira, Confluence