Spa & Wellness Assistant Manager -

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role 

The Spa Assistant Manager supports the day-to-day operations of the spa, ensuring an exceptional guest experience, smooth team coordination, and adherence to service standards. This role assists the Spa Manager in supervising staff, managing schedules, maintaining operational excellence, and driving revenue through outstanding service and team performance. 

What you will do 

• Assist the Spa Manager in overseeing daily spa operations and ensuring high-quality guest services. 

• Supervise spa staff, providing training and support to enhance their performance and service standards. 

• Monitor inventory levels of spa products and equipment, assisting with ordering as needed. 

• Address guest inquiries and concerns promptly to ensure satisfaction and resolve any issues. 

• Collaborate with the management team to develop and implement spa promotions and programs. 

What you bring 

• Leadership skills: Ability to assist the Spa Manager in overseeing daily operations and managing a team of therapists and spa staff. 

• Strong customer service focus: Commitment to ensuring a high-quality guest experience, addressing concerns, and enhancing guest satisfaction. 

• Spa and wellness knowledge: A solid understanding of spa treatments, products, and wellness services, with the ability to support the team in delivering top-notch services. 

• Operational efficiency: Ability to help manage bookings, staffing schedules, and inventory to ensure smooth spa operations. 

• Team management: Experience in supporting staff training, development, and performance management, ensuring the team meets high standards. 

• Problem-solving abilities: Able to handle any issues that arise with guests or staff professionally and promptly. 

• Attention to detail: Ensuring that the spa environment is clean, well-organized, and meets the luxury standards expected by guests. 

• Strong communication skills: Capable of liaising with both the spa team and guests to ensure effective service delivery. 

• Budget and revenue awareness: Ability to assist in managing spa revenue targets, costs, and ensuring profitability. 

• Passion for wellness: A genuine interest in the spa and wellness industry, staying up-to-date with trends and innovations to continuously improve the guest experience.