Provider Relations Specialist

n/a

• Tenure: Minimum 6+ months of demonstrated success in a current operations role (Activations, Harvest, Onboarding, PayOps, or related operational departments). Activations or Single Family experience is perferred.

• Good Standing: Currently meeting or exceeding performance expectations, attendance standards, and quality metrics in your existing position.

• Utility & Systems Knowledge: Strong working knowledge of internal Conservice software, workflows, and ticketing/tracking systems.

• Technical Proficiency: Proficient in Google Workspace (Docs, Sheets, Drive) and comfortable auditing structured data spreadsheets.

• Problem-Solving & Research: Demonstrated ability to independently dissect complex account setup issues, perform root-cause investigations, and trace unformatted utility data.

• Professional Negotiation & De-escalation: High emotional intelligence, professional resilience, and strong interpersonal skills when negotiating with challenging external provider contacts.

• Communication Skills: Clear, structured written and verbal communication skills across internal operational teams, developers, and external utility representatives.

• Time Management & Organization: Proven track record of managing competing priorities, balancing urgent ad-hoc queue requests, and maintaining high SLA accuracy.