Air Agent

The Air Agent is responsible, in partnership with the Air Supervisor and Air Lead, to effectively assist with managing the daily operations of the Air program for passengers and corporate air. Below is a summary of this position’s primary job responsibilities and duties.

• →Provide travel support booking, quality control, modification, ticket preparation, ticketing, and other travel related tasks for both Guest and crew/corporate travel bookings to ensure cost effective air.
• →Manage and Maintain block space between Windstar and airlines and communicate with Inventory Department on a regular basis to ensure block space is accurate and effectively utilized and not oversold. 
• →Review and process bookings daily queues, inboxes, reports, schedule changes and ticketing and actions of any items as needed.
• →As assigned, complete travel processing and quality controls audits.
• →Provide support to crew/company travel processing assuring timely completion of work assigned.
• →Provide backup support to emergency travel processing as assigned/designated.
• →Handle the ticketing and refunding process in accordance with Windstar, airlines contracts and ARC rules.
• →Works with ARC to resolve any ticketing, refunding, voiding and debit memo issues including detailed documentation of the process.
• →Complete daily and weekly ARC reporting.
• →Communicate all schedules and ticketing with the Guests/TA’s, and appropriate departments as needed.
• →Resolve and communicate all air issues in real time with appropriate Managers and Supervisors.
• →Operate and maintain high level proficiency of Amadeus skills/knowledge.
• →Operate and maintain high level proficiency for working in TRAMS, ARC, and other travel/ticket related systems.
• →Solve customer service issues with enthusiasm, doing what is best for the customer and company.
• →Assists with special projects as assigned by management.
• →Assist with overflow service calls during peak times in the Call Center if required.
• →Other duties as assigned by management.

• Proficient in airline GDS systems and formats. Amadeus preferred.
• Two-year minimum experience required with international booking and ticketing.
• Knowledgeable with ARC standard ticketing practices.
• Excellent verbal and written communication skills
• Demonstrates record of good attendance, is flexible with scheduling.
• Strong self-starter with excellent task management and organizational skills.
• Must be able to carry out all job functions with minimal supervision.
• Position requires extended hours work including weekends as required during irregular operations and Rotational on-call schedule backup required.

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.