Transportation Supervisor

• Confirm driver attendance, start times, Hours of Service, tractor and trailer assignments, and dispatch acknowledgment before each run

• Monitor movement, dwell, relay readiness, and schedule adherence, and step in early when a load is at risk

• Coach drivers on safety, attendance, productivity, equipment care, and customer conduct

• Track coaching completion and work to reduce recurring issues across the driver team

• Contribute to driver retention by building trust and consistent day-to-day communication

• Monitor customer channels, tenders, instructions, loads, and appointments

• Keep future freight visible to Planning so capacity stays aligned with demand

• Send proactive, verified updates to customers on load status and any changes

• Own active loads through pickup, relay, delivery, POD, accessorial documentation, and portal completion

• Ensure every load closes out accurate and billing-ready

• Act as incident owner for late risk, callouts, HOS conflicts, breakdowns, rejected loads, OS&D, appointment changes, and missing equipment

• Carry each exception through to resolution or an explicit handoff

• Execute recovery steps within the operating playbook

• Make time-critical adjustments overnight within your delegated authority

• Escalate material safety, customer, financial, capacity, or relay-plan risk quickly

• Maintain Apollo, our TMS, as the source of truth for load and milestone data

• Use Samsara and direct driver contact to verify HOS, location, equipment, and milestones

• Manage customer portals, Front, trailer visibility, and equipment defect escalation

• Handle load closeout end to end, since this role carries operations support responsibilities

• Complete an actionable shift handoff covering each open exception, customer impact, action taken, next step, owner, and deadline

• 2 or more years in driver management, fleet operations, dispatch, customer operations, dedicated transportation, brokerage, or a related asset-based environment

• Working knowledge of DOT and FMCSA requirements, Hours of Service, ELDs, equipment inspections, and safe dispatch practices

• Ability to manage drivers and customer commitments at the same time while staying calm, factual, decisive, and safety-first under pressure

• Experience with TMS and ELD or telematics tools, customer portals, and POD and accessorial workflows

• Strong follow-through, structured handoffs, and a track record of coaching others

• High school diploma or GED

• Experience supporting a 24/7 transportation operation on overnight or weekend shifts

• Hands-on experience with Samsara, Front, or similar telematics and shared inbox tools

• Background with relay or team-based freight networks

• Experience in electric vehicle fleets or zero-emissions transportation

• Familiarity with OS&D handling and claims documentation

We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.

If you have any other questions please email our Recruiting Team directly @ careers@nevoya.com