Frontline Service Manager

Pinelands - Western Cape

Other

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Quick Summary

Key Responsibilities

Provide exceptional customer service Promptly respond to cashier queries and issues Authorize transactions per the SOP Manage queues proactively Manage and maintain hygiene,

Technical Tools

Other

It's fun to work in a company where people truly BELIEVE in what they're doing!

To control and ensure the correct frontline procedures and processes are adhered to daily and ensure efficient workflow throughout the department and supervise staff.

Requirements

Matric
Minimum of 2 years in a supervisory position

Previous experience in the Frontline department or department management experience

Preference will be given to applicants who have managed a department

Attention to detail and conscientious
Assertive with a sense of urgency
Customer focused
Human resource management skills (including communication and training)
Change management skills
Communication skills
Planning
Organising
Time management
Leadership and control
Problem solving
Conflict management
Ability to delegate

Responsibilities

~1 min read

Provide exceptional customer service
Promptly respond to cashier queries and issues
Authorize transactions per the SOP
Manage queues proactively
Manage and maintain hygiene, housekeeping and safe working standards on the frontline
Manage and maintain all security procedures
Proactively manage the prevention of waste and shrink
Manage the human resource (communication and training)
Initiate and coordinate social responsibility activities
Manage the efficient operation of the cash office
Complete all required documents and administration daily

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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