Learning Processor with German, French or Portuguese

• Bachelor's degree.
• Fluent English (B2+/C1 level).
• At least one of the following languages: German, French or Portuguese.
• Experience in Learning & Development, HR or Shared Services Operations within an international environment.
• Experience using a Learning Management System (LMS), preferably SAP SuccessFactors.
• Familiarity with HR tools and ticketing systems.
• Excellent attention to detail.
• Strong problem-solving and decision-making skills.
• Excellent time and workload management skills.
• Very good customer service and communication skills.
  
  

• Knowledge of Workday and ServiceNow.
• Understanding of a GxP environment.
• Advanced Microsoft Office skills, particularly Excel.
  
  

Studies have shown that underrecognized groups are less likely to apply for jobs unless they meet every single qualification. At Elanco, we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for this role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

The Learning Processor is responsible for managing day-to-day transactions in the SuccessFactors (SF) Learning Management System (LMS) and providing support and resolution for Learning-related queries from managers, Elanco site Learning Administrators and employees. The role ensures consistent, high-quality customer service and operational excellence across Learning processes.

• →Process various transactions in the SF LMS based on incoming requests.
• →Handle customer enquiries professionally, courteously and in a timely manner through various communication channels, using the internal HR ticketing system on a daily basis.
• →Follow established Standard Operating Procedures (SOPs) for LMS transactions, ensuring accuracy and continuous improvement in processing times.
• →Maintain a professional and efficient approach, consistently delivering high standards of customer service.
• →Escalate issues when necessary and collaborate with relevant stakeholders to ensure timely resolution.
• →Work effectively in a fast-paced environment while managing multiple priorities.
• →Support and educate the business on how to navigate the system and access Learning-related information and content.
• →Identify opportunities to improve the overall employee experience and recommend process improvements where appropriate.
• →Perform additional responsibilities and projects as requested by the Line Manager, commensurate with the grade and level of responsibility of the role.
  
  

• Travel: 0-10%
• Location: Elanco Solution Center Sp. z o.o., Rondo Ignacego Daszyńskiego 2B, Warsaw, Poland – Hybrid Work Environment.